Sam Pack's Five Star Ford Carrollton

Great place to buy a vehicle! I worked with Sean Pinegar, the internet manager - what a great guy! Everything he promised online and by phone was true. Everyone I worked with at I worked with Sean Pinegar, the internet manager - what a great guy! Everything he promised online and by phone was true. Everyone I worked with at this dealership was kind, professional, and efficient. I bought a truck and had a topper installed in two hours. I highly recommend Sam Pack's Five Star Ford in Carrollton. Ask for Sean, he will do everything he can to make your buying experience as good as it get's! More

Outstanding Customer Service We have now bought two vehicles from Melanie Lucero. We appreciate her knowledge, passion to provide great customer service, and her personality. We w We have now bought two vehicles from Melanie Lucero. We appreciate her knowledge, passion to provide great customer service, and her personality. We will contine to buy from Five Star Ford and Melanie. More

The best truck buying experience ever. From the minute we walked on the lot it was a first class experience. The staff was very professional and knowledgeable. Definitely will recommend the From the minute we walked on the lot it was a first class experience. The staff was very professional and knowledgeable. Definitely will recommend the dealership and the sales/finance personnel we worked with when buying our truck. More

Easy car buying experience Jeff Long was exactly the guy I needed to speak with. I purchased a 2016 Focus RS from him and the experience was excellent. Brandon was my financ Jeff Long was exactly the guy I needed to speak with. I purchased a 2016 Focus RS from him and the experience was excellent. Brandon was my finance guy and he was very easy to work with. He did an excellent job providing the right products for my needs. Abby walked me through the vehicle orientation process. She was very knowledgeable and kind. She even laughed at my dumb car joke. She also helped me locate Alexandra. Alexandra provided detailed information about a dealer accessory I was interested in purchasing. She had all of the information I needed without even a hesitation. All around great experience. Thanks, Jeff. I appreciate the way you handled this purchase for me. More

Great Experience! After having a nightmare of an experience at another dealership, I tried this Carrollton location. David Barragan, Finance Manager was right on point, After having a nightmare of an experience at another dealership, I tried this Carrollton location. David Barragan, Finance Manager was right on point, excellent customer service, made me feel like he was genuinely concern with making my buying experience the best possible. Can’t say enough about him and their Sales Manager RJ Rebolloso was awesome. More

NEW CAR PURCHASE We went to take my husband 2013 Escape in for a recall and I decided to buy a new car. I wanted a new Edge that was loaded. Trading in a 2008 Edge. We went to take my husband 2013 Escape in for a recall and I decided to buy a new car. I wanted a new Edge that was loaded. Trading in a 2008 Edge. Jason Acker worked with us to find me the exact car package I wanted, Our 3rd time to buy a vehicle from Sam Packs Ford in Carrollton. Always get the best customer service. Jason was great to work with and I would recommend him to anyone. More

Customer Service I have never received such great service from a salesman. There was absolutely no pressure in my purchasing a vehicle. Mr Sean Pinegar was great and a I have never received such great service from a salesman. There was absolutely no pressure in my purchasing a vehicle. Mr Sean Pinegar was great and assisted me in getting what I wanted. More

Raul Leura - new truck purchase I went to take my 2014 F150 in for service. While I was waiting on completion I thought I would kill some time walking around looking at new trucks. I went to take my 2014 F150 in for service. While I was waiting on completion I thought I would kill some time walking around looking at new trucks. Walked by one that was perfect for me, thanks to Alexandra Benvenuto's mad customizing skills. Thank you sister! Raul helped me out. He is knowledgeable and personable. Young and energetic. He made the car buying process fun. That is saying a lot coming from a woman with zero tolerance for condescending sales guys. :) Let's face it, car buying can suck the life out of you. Mike Munden was top notch as well. Sales director. Good guy for sure! Justin in finance was awesome too! If you have a chance to meet this guy, ask him about his dinosaur of a printer. Even his printer has liked him.... for like...ever! And Kirk Pack... this guy had the best customer service skills. Took care of a couple issues on the surface of the truck and added much value to the entire experience. More

Another great simple purchase My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure y My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure you get exactly what you want and and search for a vehicle equipped just that way. I always recommend this dealership anytime someone brings up "Ford." Not for a second will you feel forced into anything... I feel that is not easy to find when it comes to car shopping. More

Excellent Car Buying Experience I was worried that buying a new car would be a long difficult process. Jared and Sam Pack's Five Star Ford got me into a new Ford Fusion Sport in abou I was worried that buying a new car would be a long difficult process. Jared and Sam Pack's Five Star Ford got me into a new Ford Fusion Sport in about 2 hours. It was a very easy and pleasant experience. I will definitely recommend Jared and Sam Pack's to anyone I know that is looking for a new vehicle. More