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Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,132 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,132 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
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October 16, 2018
Excellent service Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. More
by BooterB01
Employees Worked With
Helpful October 13, 2018
Treated like a VIP I dread having to take my car into the shop and having to deal with the anxiety of being without my vehicle, but all of those feelings slipped away wh I dread having to take my car into the shop and having to deal with the anxiety of being without my vehicle, but all of those feelings slipped away when arriving at my Ford dealership. Tom Martin put me at ease and hooked me up with the very capable Dakota. Dakota made me feel important and reassured me that my car was in good hands and I’d be on my way that day. In only a few hrs time, I was back on the road in my own car. Big shout out to the Sam Pack’s Five Star Ford dealership in Lewisville. This is why they’re my go to. More
by CMcGee
October 03, 2018
Great Jason Murphy, Service Adviser, was terrific! Was in for service and the tech discovered a problem with the brakes on my Taurus. They had been incorr Jason Murphy, Service Adviser, was terrific! Was in for service and the tech discovered a problem with the brakes on my Taurus. They had been incorrectly installed on the front brakes and parts were missing on the rear brakes! The work was done at another dealership. Jason took pictures of the problem and supplied me with the tech report so I could proceed with a claim. Terrific! Thanks Jason and the tech. More
by me
Employees Worked With
Jason Murphy
September 26, 2018
Outstanding service experience from Paul Schroeder After researching several local DFW Ford websites I called Mr. Paul Schroeder, Sam Pack Service Manager, based on positive reviews posted online, thi After researching several local DFW Ford websites I called Mr. Paul Schroeder, Sam Pack Service Manager, based on positive reviews posted online, thinking that if he is just half that good it would be a good experience. His care of my 2011 Fusion far exceed my expectations. The cost for repairs were what he said they would be ( less than from a private shop that I had been using) and completed timely. I have another Ford, an Edge, and will taking my both my vechicles to Paul for all my future needs. Will also highly recommend him to all my friends with Fords... Thanks, Paul!! Would give you 6 stars if they were available. More
by Opa
Employees Worked With
Paul Schroeder
September 22, 2018
Service department terrible 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to ha 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to have the battery checked and replaced if necessary. I arrived and as usual the small drive in was backed up with vehicles just sitting there. They weren’t pulled up to the front. Just sitting there with no one moving them up. By the way it was pouring down rain and No one ever comes out to greet you like other dealerships. I waded to the service office and again as usual no one asks if they can help you. You have to ask them for help. I asked who could help me and someone told me they were short staffed and someone would help me soon. After tell them my problem they wanted to know if I was going to leave the vehicle with them. I informed them I’d like to wait for it and he shook his head and said that wouldn’t be possible. Why did he ask me? The should really look at a successful dealership to see what a service department should be. By the way, you never get a survey if you had a bad experience, but they’re quick to send you one iF everything went well. Also last time my vehicle was serviced they forgot to put a valve stem cover back on and insinuated I lost it instead of them. More
by Tom c
Employees Worked With
Other Employees :
Paul Schroeder, Dakota Hensley, Mike Richardson, Brian Withem, Charles Mayfield, Ivan Carprio, Joriz Galero, Austin Martin
September 21, 2018
I will never give another dollar to Sam Pack's Sam Pack's subcontracted Graham's Wrecker Service to tow my vehicle (Sam Pack's chose them, called them, and agreed to pass on the charges to my bill) Sam Pack's subcontracted Graham's Wrecker Service to tow my vehicle (Sam Pack's chose them, called them, and agreed to pass on the charges to my bill). Either Graham's or Sam Pack's broke the shifter. Sam Pack's should have taken full responsibility. They did not and would not budge on the subject of corrective action until I brought up the subcontractor-client relationship. Only then did they choose to not charge me for the tow and give me a stipend reduction. At the end of the day, they still charged me $500, though, for a problem they were responsible for. It is my opinion that is this was unethical. I have bought three vehicles from them over the last six years, a truck, an explorer, and a used car for my daughter. I will never give another dollar to Sam Pack's. And if Graham's ever shows up to tow one of my vehicles, I'm sending them back down the road. More
by Thomas Bont
Employees Worked With
Joriz Galero
September 14, 2018
Always the Best Service! There's nothing like walking into the Service Department of a car dealership and feeling like you're the most important person in the world. That's h There's nothing like walking into the Service Department of a car dealership and feeling like you're the most important person in the world. That's how Paul makes people feel - very important. Even though all you're purchasing that day is an oil change, he makes you feel like you're his top customer. Whether it's an oil change or a very expensive service call - you're very important to Paul and he always makes you feel like you're his top priority. More
by Carrie Langford
Employees Worked With
Paul Schroeder
September 04, 2018
Great experience I went in to term my lease for a new one and they didnt disappoint! Taylor, Kyle, and Tom were able to work with me and cut me a great deal! I would h I went in to term my lease for a new one and they didnt disappoint! Taylor, Kyle, and Tom were able to work with me and cut me a great deal! I would highly recommend!!! More
by Dominique
August 23, 2018
3rd rate dealership From my two experiences with this dealership, they most certainly are a "we will do better next time". In my two trips not once have they gotten it c From my two experiences with this dealership, they most certainly are a "we will do better next time". In my two trips not once have they gotten it correct. More
by priorMilitary
Employees Worked With
Mike Richardson, Joriz Galero
July 12, 2018
Only employe who has been nice He reached out to us when we got their he saw us and asked if we needed help SUPER NICE best service EVER since we have been going there. Definitely w He reached out to us when we got their he saw us and asked if we needed help SUPER NICE best service EVER since we have been going there. Definitely will ask for him again More
by Ludy1414
Employees Worked With
Joriz Galero
