San Tan Ford - Service Center

Erica Cebreros went above and beyond to make our experience amazing. She did everything she could to make us happy, she listened to our concerns and was always there to answer any questions we had. experience amazing. She did everything she could to make us happy, she listened to our concerns and was always there to answer any questions we had. Thanks to Erica we now are very proud owners of a beautiful Ford F-150. Erica you rock!!! Happy customers!!! More

Service here can not be any worse. My truck is still under the power train warranty and started knocking. They tell me I need a new motor and they can't warranty it because they found My truck is still under the power train warranty and started knocking. They tell me I need a new motor and they can't warranty it because they found a piece of metal in the engine they can't identify. This truck has 55k miles and has been babied. Because they can't identify the foreign object (it's been basically forged in the combustion chamber) I guess they don't want to cover it and expect me to pay for it. James Rubio my service advisor accused me of installing an after market part and causing the damage. I showed him proof the part was installed 9k miles ago and would not have caused that type of metal or damage inside the motor. They can't identify where the metal came from or how it got into the combustion chamber but after contacting the service manager and filing a complaint with the AZ attorney general, they are trying to get Ford warranty to cover it. We shall see what happens but so far I wish I would have went to another dealer.y experience has been horrible, stressful, and quite frankly irritating that won't cover it when they should. More

I previously had a service issue which was escalated to a true gentleman! It took me several months to get the information back to them, and incredibly Mike remembered me and the issue! He immediately re true gentleman! It took me several months to get the information back to them, and incredibly Mike remembered me and the issue! He immediately rectified the issue! I am thrilled with the service and recovery! Looking forward to using their services and buying my next car there! More

Refused to walk in oil change. I bought the truck from them and also refused performing the safety recalls I have on my truck! At least the Earnhardts actually care about their customers unlike San Tan Fo them and also refused performing the safety recalls I have on my truck! At least the Earnhardts actually care about their customers unlike San Tan Ford More

From the bad reviews, it sounds like you need to hire my son in law as your next service manager. He's been a Ford Service/ Parts Manager for 30 years. He's moving up to Arizona soon. Write back if you're i son in law as your next service manager. He's been a Ford Service/ Parts Manager for 30 years. He's moving up to Arizona soon. Write back if you're interested. More

Bought a Certified Pre Owned Ford Focus less than less than 2 years ago, it only had 1 owner and around 90,000 miles and consistently serviced at this dealership so I figured it would last at least 4 year than 2 years ago, it only had 1 owner and around 90,000 miles and consistently serviced at this dealership so I figured it would last at least 4 years to get my daughter thru high school and some college...so wrong. In the last two months the service dept has recommended more than $3000 worth of repairs that’s almost the worth of the car so at this point we have to let it go. So disappointed not necessarily in the dealer staff but in the actual product. Never buying another focus again, should have gone with a Honda we never have problems with our used Honda’s but the car was cheap, I guess you get what you pay for. More