Santa Monica BMW

I made an appointment to replace my sideview mirror and checked with parts department regarding them having the right mirror in stock. When I went for my appointment they did not have mirror in stock, The checked with parts department regarding them having the right mirror in stock. When I went for my appointment they did not have mirror in stock, They required I pay for part in advance to be ordered and sent me away with no apology or regard for inconveniencing me. More

The Service department staff is excellent. Friendly, knowledgable, & prompt. The work on my car was done perfectly. Friendly, knowledgable, & prompt. The work on my car was done perfectly. More

The initial process was cooperative and led to an acceptable negotiation. The car was not ready for delivery. We waited for the car to be cleaned for about an hour. When we finally hiked to see th acceptable negotiation. The car was not ready for delivery. We waited for the car to be cleaned for about an hour. When we finally hiked to see the vehicle and try it out, Gary was rude to my wife. Rather than soothing her discomfort, he assumed a defensive attitude. After that, I had to wait about 1 hour for the paperwork to be prepared. Once I had signed, Gary was not available to deliver the car. Nobody could find him. When he finally did appear, he put on the paper license plates and that was the end. I figured out the changes in operation of the car, in comparison to our 3 year old X3, myself. More

Pricing was significantly higher than other BMW dealerships in the area. Prices are not competitive. dealerships in the area. Prices are not competitive. More

My car died upon my arrival in Santa Monica- and I happened to be 4 blocks from the dealership. The team at the dealership handled everything over less than 48 hours, replaced my hybrid battery and ha happened to be 4 blocks from the dealership. The team at the dealership handled everything over less than 48 hours, replaced my hybrid battery and had it all cleared under warranty. I was able to drive home after a day and a half of meetings. Great service and great team. Thank you. More

Your prices are quite high. To replace one TPM over 1900 for rear tire WOW To replace one TPM over 1900 for rear tire WOW More

Service was Great! Cristal and Sebastian were working on my car. They kept me informed and made the process easier for me Cristal and Sebastian were working on my car. They kept me informed and made the process easier for me More

Poor experience all the way around. I had asked the service manager to work with a different service rep because of a prior poor experience, but the new service rep just handed me off I had asked the service manager to work with a different service rep because of a prior poor experience, but the new service rep just handed me off to the previous rep. Additionally being given a quote to replace a battery that was changed less than 2 years ago - in a car that's not used often - seems downright shady. More

terrible customer service. my service advisor was rude and dismissive. also, when I came back to pick up my car they couldn't find my keys and I had to wait over 30 minutes for my service advisor was rude and dismissive. also, when I came back to pick up my car they couldn't find my keys and I had to wait over 30 minutes for them to retrieve my car. More

The process was seamless with a detailed description of the required services and was completed with timeliness and accuracy. the required services and was completed with timeliness and accuracy. More