Secor Subaru - Service Center

Kyle was amazing. Listened to what I needed and got the problem resolved without basically accusing me of causing the problem due to my neglect (which is what Holmgren Listened to what I needed and got the problem resolved without basically accusing me of causing the problem due to my neglect (which is what Holmgren ALWAYS does). I felt vakued and respected and they have definitely earned my service business going forward. More

They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. Kyle, Becky, and the service techs are excellent. More

Anastacia is fantastic. A great representative for the dealership. My service experience was flawless, and got my car washed as well. A great representative for the dealership. My service experience was flawless, and got my car washed as well. More

Everyone was pleasant and cooperative. Job done in time specified. Woul get rid of TV in waiting room. Job done in time specified. Woul get rid of TV in waiting room. More

The service appointment was started on time and all tasks were completed. A complimentary car wash was also included. I have been a customer of Secor Subaru for the past 22 years, and usually satisfied with were completed. A complimentary car wash was also included. I have been a customer of Secor Subaru for the past 22 years, and usually satisfied with their performance and cost. More

The power port [cigarette lighter] in the dash had blown a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. More

You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is ready. p.s. -- a little annoying that the bathroom in the waiting area was "out of service" . . . More

Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean appointment. Everyone was courteous and waiting room was convenient and clean More

Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, Anastasia was extremely rude and told me the part couldn’t be “unordered” an hour after it was “ordered”. Then got charged the $147 diagnostic fee as a punishment for not getting the work done there. No need to over charge, when i arrived i told them exactly what the engine code was, as Autozone is nice enough to read the code for free. Got an email saying the dealership has made this right with me and that is not the case! Have not received any contact in two weeks since posting this. More