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Seguin Chevrolet

Seguin, TX

Overview
Employees
Reviews
4.4
2,298 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 2,298 reviews

May 31, 2024

The facility was clean, efficient, and friendly. Jose was a great representative and took care of us. Only downside was on a busy sale holiday, only one financial closer was available so long wait More

by Joy Berberek
Recommend Dealer
Yes
Employees Worked With
Jose salesman and Jennifer finance
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May 31, 2024 -

Seguin Chevrolet responded

Hey Joy Berberek, Thank you for taking the time to share your experience! We’re delighted to hear that you found our facility clean, efficient, and friendly. It's great to know that Jose provided excellent service and that Jennifer took great care of you during the closing process. We appreciate your patience during the busy sale holiday and apologize for the wait time you experienced. We're constantly working to improve our processes to better serve our customers. If there's anything else we can do to enhance your experience, please let us know. We look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Helpful
May 31, 2024

Marcus was very good I highly recommend going to home on purchasing your next dream vehicle More

by JOSEPHALMAGUER0515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosario
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 31, 2024

Alex was friendly patient and professional. The people at the dealership were all very friendly. More

by VALERIESCOBEDO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Littlefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 30, 2024

Much better than last time! On time and fast service. In and out!! No confusion. More

by Velma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Seguin Chevrolet responded

Hi Velma, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

Helpful
May 30, 2024

It was VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Seguin Chevrolet responded

Dear Timothy, I’m sorry to hear about your recent experience. Your feedback is very important to us, and I’d like to understand more about what went wrong so we can address it and improve our service. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your concerns and work towards a resolution. Sincerely, Gary Stehle Service Director

Helpful
May 29, 2024

Great customer service , really friendly, . they make sure that's we're take of they try there's best for you to be happy More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Seguin Chevrolet responded

Hi Esther, It was a pleasure serving you! Your feedback helps us improve our service. Sincerely, Jeremy Sims, General Manager

Helpful
May 27, 2024

Once my truck was diagnosed and being told they had to order a part all communication stopped. It took just over 7 weeks for them to fix the high pressure fuel pump and numerous phone calls to check on th More

by TIERNEYK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
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May 28, 2024 -

Seguin Chevrolet responded

Dear TIERNEYK11, I sincerely apologize for the inconvenience and lack of communication you experienced during the repair of your truck. This is not the level of service we strive to provide. Your frustration is understandable, and I regret that we did not meet your expectations. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your experience in more detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to improving our service. Sincerely, Gary Stehle Service Director

Helpful
May 26, 2024

Received vehicle in worse condition than before. Poor communication and quality of work performed on my vehicle. The technician misaligned my wheel cover making it almost impossible to put air in my More

by Unsatisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Seguin Chevrolet responded

Dear Unsatisfied Customer, I'm very sorry to hear about your recent experience with us. It's unacceptable that your vehicle's condition worsened after service, and I apologize for the poor communication and the misalignment of your wheel cover. Please contact me directly at (830) 303-4381 ext. 2035 so we can address these issues immediately and ensure your vehicle is serviced properly. We value your feedback and are committed to improving our service quality. Sincerely, Gary Stehle Service Director

Helpful
May 25, 2024

denzel is very helpful. he madfe sure all my work was completed as fast as possible and made sure i was comfortable. More

by WILDER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denzel
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May 28, 2024 -

Seguin Chevrolet responded

Hi WILDER1997, Thank you for the fantastic review! We're glad you had a positive experience with us. Sincerely, Jeremy Sims, General Manager

Helpful
May 25, 2024

Dealership is okay. Parts guy Roland needs to retire, not nice person... Jose is great More

by ARAMBULAFELIX97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Seguin Chevrolet responded

Hi ARAMBULARFELIX97, Your satisfaction drives us! We're committed to providing excellent service. Sincerely, Jeremy Sims, General Manager

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