Seguin Chevrolet

The best customer service,All people in Service department is friendly an fix the Truck fast THANK YOU department is friendly an fix the Truck fast THANK YOU More

Took almost a week for a transmission service and washer repair. I was told that they would contact me and let me know what was going on. I dropped it off on Monday and they didn’t touch it until Thursday a repair. I was told that they would contact me and let me know what was going on. I dropped it off on Monday and they didn’t touch it until Thursday afternoon and they charged me almost $1200. More

Brought my vehicle in for a DEF related issue, I explained the history of this particular issue stating I had had the problem since I bought the vehicle new from another dealer and asked them to res explained the history of this particular issue stating I had had the problem since I bought the vehicle new from another dealer and asked them to resolve. I was told the DEF sensor was re-learned and may not fix the problem and further diagnosis may be needed. I then took the vehicle to Seguin Chevy as it was considerably closer to my home and I provided a paper history of what my concern was. Vehicle was returned to me with the DEF issue still evident, and I was told no further action was needed. I never had a sense there was competent people servicing my vehicle. More

Poor communication with service advisors, i had the truck there several times and apparently it still isn't fixed. there several times and apparently it still isn't fixed. More

I left two vehicles to be fixed and both had less then a year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me u year old red top optima batteries. The first car was returned in a great time frame and with no battery issues as my Service Rep Mr. Dennis kept me updated and made sure I was aware as soon as it was ready for pickup. My second vehicle was waiting on parts to receive extensive work on and was expected to be a bit longer. However after a month I called back (never receiving any update or reached out to) and Mr. Dennis was no longer there and they didn't really know or seem to have my vehicle tracked for reaching out to me. After they tracked down my vehicle, it seemed to have been done for ahwhile already and it was said to be all in working order. It was picked up by my brother and died before reaching my residence. A Seguin patrol car and others had to assist in pushing him out of traffic into a parking lot and tried to jumpstart the car with no success. Brother had to call the dealer ship to send someone to jumpstart it in order to drive it back to the dealer. From those on scene first it was noted that the battery connectors were not fastened properly by the last person to handle the vehicle. This paired with the amount of time it may have sat waiting to be picked up and I wasn't alerted would have contributed in draining and damaging the battery that when I am taking care of it, has never failed me in such a short time. When they initially received my vehicle back they said the battery was good and they were going to keep the vehicle to see if there is any other reason it died. Next update I get after calling in again to have them return the call with an update it turns out the battery was damaged and would not hold a charge. So now I need to have my brother do the legwork to pick up the battery from the dealer, warranty swap it at AutoZone where I bought it, and take it back to the dealer to have the new one put in before it can be picked up. The amount of money I paid to have good work done on my car and yet such a simple mishandling of the battery was done which does have me question the quality of work done for the rest of the vehicle and if I will end up running into issues in less then a year for parts installed and or replaced do to rushed work. More

The sales dept was great but the service dept appeared 2b overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continu overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continued and NOW MY MILAGE is about to run out. I was informed that further repairs WILL BE PUT OF POCKET. More

They will work very hard to get you in the right vehicle and payment. They earn your trust. and payment. They earn your trust. More