Serra Toyota Saginaw

I am overly upset! The man who did my paperwork clearly lied to me. I asked about ever single detail of pricing so I would be prepared for what my final prices would be, little did I know they must love to lied to me. I asked about ever single detail of pricing so I would be prepared for what my final prices would be, little did I know they must love to make money off lies. I have a whiteness me and my co signer asked the man, if a warranty came with the BRAND NEW car I purchased and he said yes without any extra charge. Thinking he was an honest human I signed and then lord behold it was bs! 4,500 dollar extra fee???? For a New 2021 car? I got lied to and I will never be back here. They lied just to make money off of me when I asked them to there face if there’s any extra fees and I got a “no”. Money doesn’t grow on trees and that 4,500 is nothing little. More

Great car buying experience, the team found the exact car I wanted to purchase and made the process very easy and pleasant, Nik and Leslie were fantastic! car I wanted to purchase and made the process very easy and pleasant, Nik and Leslie were fantastic! More

I got the best price in the tri-city area for my car. I love my car! My car is wonderful! It has everything I wanted and more! love my car! My car is wonderful! It has everything I wanted and more! More

My salesperson Alex A. was friendly, professional, knowledgeable, and worked hard, in a timely manner, to get me the vehicle I wanted and needed. He had the support of a solid Management and Finance knowledgeable, and worked hard, in a timely manner, to get me the vehicle I wanted and needed. He had the support of a solid Management and Finance team as well. Alex's 5 Star Performance made for a great car buying experience. More

They have great customer service. They keep you informed and explain any service items for which you have questions. I especially liked how they updated me on issues involving recalls for my model vehicle. and explain any service items for which you have questions. I especially liked how they updated me on issues involving recalls for my model vehicle. More

Good job! I took my Toyota Prius in for its 70,000 mile check up and an oil change. The personnel wore their masks. They were professional but also personable I took my Toyota Prius in for its 70,000 mile check up and an oil change. The personnel wore their masks. They were professional but also personable. The work was done in a timely manner. No extra suggestions for additional products were made, and I thank them for that. I left a happy customer! More

Management When buying a vehicle the sales people were great but if you say NO on a item they try to sell you they bring in management. Management when you tell When buying a vehicle the sales people were great but if you say NO on a item they try to sell you they bring in management. Management when you tell them No they will NOT leave We did buy a Item to install on our new vehicle BUT they did NOT install it right . They did a VERY CHEAP job. I found they MISSED installing it . That is what happens when the sales people are doing there job and management PUSHES to hard. We will NOT EVER go back to them. More

I have an FJ cruiser, the service has always been exceptional at Serra Toyota! My issue was taken care of immediately… I would definitely recommend Serra Toyota’ exceptional at Serra Toyota! My issue was taken care of immediately… I would definitely recommend Serra Toyota’ More