Shaker's Family Ford

2012 Lincoln MKZ Jim Cianciolo immediately put me at ease. He was not pushy and readily answered all my questions. He made my first on my own purchase of a car a goo Jim Cianciolo immediately put me at ease. He was not pushy and readily answered all my questions. He made my first on my own purchase of a car a good experience. More

Great Experience! It was a pleasure to work with Jim Reed on my car purchase. He was very knowledgeable and willing to take the time to explain all the features on the It was a pleasure to work with Jim Reed on my car purchase. He was very knowledgeable and willing to take the time to explain all the features on the Ford C-Max.Everything from the start to the finish was very smooth. Will be sure to look at Shaker first the next time we are in the market for a car. More

2015 Ford Explorer 1st time lease sales person Cathy Reed, car shopping is an over whelming experience except if you are fortunate enough to have a sales person such as Cathy Reed. s sales person Cathy Reed, car shopping is an over whelming experience except if you are fortunate enough to have a sales person such as Cathy Reed. she is able to read the customer and speak to their needs often using personal experience to assist her years of knowledge in car sales. she relates easily to the customer and speaks their language not some mumbo jumbo garbage.. she is patient and not pushy but at the same time laying out all the options with the pros and the cons of each option. We found Cathy to be up front and yes actually Honest-- very refreshing. I would recommend her to anyone who is embarking on the car purchasing/leasing adventure. the overall experience was good although there are always those who work the behind the scene information lurking in the background, they were just slightly obvious and not overwhelmingly obvious. frank and tracey, wolcott More

Pleased I went to Shakers Family Ford on Straits Turnpike in Middlebury, CT. I spoke with Sal Catalano and told him what I was looking for, a 2015 For Escape. I went to Shakers Family Ford on Straits Turnpike in Middlebury, CT. I spoke with Sal Catalano and told him what I was looking for, a 2015 For Escape. He took me for a test drive and I was very pleased the way the car handled. The reason I decided to go with the Ford, was because Sal wasn't pressuring me to purchase a vehicle. I also met with Jim, Scott and Cindy, who were also helping me out. This is the first time I went to a Ford Dealer and so far I am pleased. More

Great Experience It was a pleasure to work with Cathy on our used car purchase. She was very knowledgeable and willing to take the time to explain all the features on It was a pleasure to work with Cathy on our used car purchase. She was very knowledgeable and willing to take the time to explain all the features on the Ford Escape. Will be sure to look at Shaker first the next time we are in the market for a car. More

Jim Reed Jim was very helpful and even took time out of his day off to show me a car. Excellent service and stock of cars! I visited the dealership to see a li Jim was very helpful and even took time out of his day off to show me a car. Excellent service and stock of cars! I visited the dealership to see a listed used car and met Jim who was very courteous and helpful. This car was for my daughter who was a new driver and Jim spent time going over the details of the car and helped seal my decision to purchase the car. We went back a second time with my wife and Jim was again patient and courteous...after the purchase he followed back with a call to see how my daughter was doing with her car - again, great service from Jim and he represents Shakers really well! More

Great dealership with a friendly attitude! I drove from MD to CT (5 1/2 hours) and had been keeping in touch with Sal during the process. Sal was super nice, so friendly and went above and beyo I drove from MD to CT (5 1/2 hours) and had been keeping in touch with Sal during the process. Sal was super nice, so friendly and went above and beyond to make sure that I was happy! He even sent me a list of several places to spend the night in the area. We weren't familiar with the area at all so this was a huge help! He took as much of my information as he could over the phone so that the purchasing process would be quick and easy. This had us out the door and heading home before we knew it. He was very thorough when going over the car and he's been a pleasure to talk to after since he has been checking up to make sure that I am satisfied. I wish that I lived closer so that I could have my vehicle serviced there but alas, that would be a very long drive. Two thumbs way up for Sal and Shaker Family Ford! More

Great Experience! We leased our second Lincoln MKZ through James Cianciolo last week. James has been the best car salesperson we have ever dealt with. He takes the ti We leased our second Lincoln MKZ through James Cianciolo last week. James has been the best car salesperson we have ever dealt with. He takes the time to listen and truly cares about his customers. The atmosphere at Shakers is both friendly and professional. Call James at Shakers, you won't be sorry! John & Maureen Bisaillon More

Oustanding sales person. Excellent salesperson. Polite and friendly. Made process simple and easy. Treated customers with respect. Helpful. Explained everything thoroughly Excellent salesperson. Polite and friendly. Made process simple and easy. Treated customers with respect. Helpful. Explained everything thoroughly. We have been working with Cathy and Family Ford for years. More

Great experience Jim spent the an entire afternoon helping me find the exact car that I wanted. Jim has tons of patience and Ford knowledge. Thank you Jim. I'm ver Jim spent the an entire afternoon helping me find the exact car that I wanted. Jim has tons of patience and Ford knowledge. Thank you Jim. I'm very happy with the Shaker dealership/ More