Shottenkirk Toyota Granbury - Service Center

I was disappointed. My previous experiences were awesome.. this one was disappointing. My first oil change since purchasing and 5000 mile check up. No one came out and t My previous experiences were awesome.. this one was disappointing. My first oil change since purchasing and 5000 mile check up. No one came out and told me anything about results. Were all fluids updated? Who knows? Not me because it wasn't reported in writing or verbally. Was everything mechanically perfect...who knows? Again, nothing in writing or verbally provided. My previous experiences were prior to the ownership change. I hope this experience is not reflecting future service experiences. I have always raved about the good service I have received. I sure hope this was a fluke. More

Courteous, helpful service staff & expert repair technicians The service team kept me informed, gave me a loaner when my car had its extended stay in their shop (A definite blessing!), expertly tended to my car' The service team kept me informed, gave me a loaner when my car had its extended stay in their shop (A definite blessing!), expertly tended to my car's repair needs, and worked with my unpredictable schedule when it was time to pick up my car. Thank you! More

Good Service They do a nice job. and a very fair one. I like the way they do business and take care of the customer. I hope they will get much like they were whe They do a nice job. and a very fair one. I like the way they do business and take care of the customer. I hope they will get much like they were when Jerry Durant owned the dealership. More

Great service. Courteous staff. I needed a ride back to my office after dropping my Prius off for regular maintenance. I’m new to Granbury. The young man that drove Courteous staff. I needed a ride back to my office after dropping my Prius off for regular maintenance. I’m new to Granbury. The young man that drove me was very friendly and he welcomed me here and told me some helpful things about Granbury. Greg, the service rep, was great to work with. And, the waiting area is comfortable too. More

Had to take it back 3 times. Didn’t leak before, and after paying $3400, had to pay hundreds more to stop the leak. Stillnotfixed. after paying $3400, had to pay hundreds more to stop the leak. Stillnotfixed. More

First service at this location I called and had a time reserved and showed up 5 minutes early. The service representative was courteous took my vehicle and within 40-45 minutes the I called and had a time reserved and showed up 5 minutes early. The service representative was courteous took my vehicle and within 40-45 minutes the oil was changed and tires rotated and I was on the road back to the office all within my 1 hour lunch period. Awesome and friendly service .... More

Always gives great service! Am so thankful for this dealership for honesty and true customer service. Hunter is the best with great patience. Great courtesy is also shown each Am so thankful for this dealership for honesty and true customer service. Hunter is the best with great patience. Great courtesy is also shown each time I go. More

Great experience Service was completed in a very timely manner - minimal wait. Did not even have an appointment so that was even better than I expected . Great job Service was completed in a very timely manner - minimal wait. Did not even have an appointment so that was even better than I expected . Great job More

I took my car for first 6 months check up and the service rep was very friendly. He went over the things they did to my car and when is next appointment. rep was very friendly. He went over the things they did to my car and when is next appointment. More

The day I had car serviced it was very good. I did have a problem a month ago when I drove up and said my car wouldn’t work ( and it was car, not my phone). The only words i hot that day was,” having troub a problem a month ago when I drove up and said my car wouldn’t work ( and it was car, not my phone). The only words i hot that day was,” having trouble come back in a few weeks!” Not a good answer. I’m 68 yrs old and I’m on the road a lot by myself— anyway that’s a big gripe of mine now!! You could have said let me see what I can do or offer me another vehicle. But just said “ come back”. Yuck!!! The vehicle I had before this one came from Brown Hyundai (next door to you), and they always got me another vehicle... just saying!!! More