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Silko Honda - Service Center

Raynham, MA

4.8
544 Reviews
Call Service Center (508) 880-5500

544 Reviews of Silko Honda - Service Center

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May 01, 2024

Speaking with service (Jamie Martinho) after having service, was the absolute worst. Worst person. He is very rude and ever so pompous. I am 60 years old in June, I or any other customer should not eve More

by Deolinda1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martinho
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May 01, 2024 -

Silko Honda responded

Hi Deolinda, Please let me know if you'd like to share more about what happened here. Thanks, Joanne joanne.moniz@silkoautogroup.com

May 01, 2024 -

Deolinda1991 responded

I went to Silko for an oil change, tire rotation and tire balance. I pulled into a bay when the opened. Jamie told me to get out of the car and meet him at his station. We went over everything I wanted done, I booked the appointment online. Jamie is not very friendly to begin with, no big deal. I went in the seating area and waited. Jamie came out gave me my papers and keys, I went and paid my bill and left. As I was driving home, over 40 miles away on 495, the tire pressure light came on. When I got home I looked at my tires, all seemed good, so I called Silko service and spoke with Jamie. He told me no big deal it’s just a reset and to come back and they would reset it, I was a little upset because it’s so far away from me, I told him I live over 40 miles away, he became cocky, rude and ever so pompous to me, he snapped “ well I can’t send someone to you!”, I said I’m not asking you to. He says it’s very simple to reset, press this button, s roll this, press this, look for this, look for that to come on your screen, well… I couldn’t find anything he was telling me to do, he starts getting frustrated with me as if I’m an idiot, he says it’s just a reset and very easy to do. He says just come then. I said what time do you close he take a big huge annoying breath and and says 6:30. I said I’ll be back although I shouldn’t have to since I just got service and left. He says “well, it’s not my fault.” So I said it certainly isn’t my fault, you/your department worked on my car and didn’t reset it, and it should have been. I then told him I didn’t like how he was talking to me, he says well your blaming me for it. Does he not work there? Does he not represent the company? I did not go back, I looked it up my crv booklet and reset it myself. I couldn’t reset it when he was telling me how to because low and behold….. that is NOT how to reset it. I did what the book said and didn’t even need to look for anything on the screen.

May 01, 2024 -

Silko Honda responded

Thank you for sharing. I have escalated your concerns and feedback for review. Let me know if there is anything additional we can do.

May 01, 2024 -

Deolinda1991 responded

If the service department phone has recorded lines, someone should listen to how terribly awful he is.

May 01, 2024 -

Silko Honda responded

We will. Thank you.

Helpful
March 04, 2024

Matt Litchfield is so helpful and provides great customer service. Matt is very knowledgeable and friendly. More

by maureencarrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Ennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt from service
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Mar 11, 2024 -

Silko Honda responded

Hi Maureen, Congratulations on your new Civic! hope you have been enjoying it thus time. Thanks for visiting us here at Silko Honda for service as well. Appreciate the review here on Dealer Rater and for choosing us! Thanks for the 5-stars. Be well.

Helpful
February 21, 2024

Nicolas Lima was so nice and helpful. He kindly answered all of my questions. He went over all the paperwork with me to make sure I knew what was going on. It was also great to get messag More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Lima
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Feb 21, 2024 -

Silko Honda responded

Hi Megan, Thrilled to hear of your excellent service from Nicolas and the Service team here at Silko Honda! We are really happy to receive your valuable feedback and appreciate the recommendation. This is great! Thanks for the 5-stars. Take care of yourself.

Helpful
February 08, 2024

We’ve been buying our vehicles and having them serviced here for many years. Haven’t been disappointed yet. Service is done as scheduled and as quoted every time! More

by greatCRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan M
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Ennis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Silko Honda responded

Hello!! How wonderful. We at Silko Honda TRULY appreciate your business, loyalty and positive feedback. Happy you have been pleased all these years. We are extremely grateful to have you in the Silko Family. Thanks again for sharing your experience with Juan and Stan. Let us know if we can help with anything additional. Enjoy!

Helpful
January 30, 2024

silko is alway quick, professional and informative about the service being done. would recommend. Thanks More

by nanhug14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Silko Honda responded

Hi Nancy, Hope you are doing well! We truly appreciate your business and appreciate your feedback pertaining to your recent service visit here at Silko Honda. Thank you for the 4-star review, nice comments and recommendation, but I am curious as to where you felt we fell short. Please feel free to reach out to me directly. Thanks again, Joanne. joanne.moniz@silkoautogroup.com

Helpful
December 20, 2023

Great experience with Silko service. Nick Lima was knowledgeable and honest. I'd highly recommend Silko and Nick! More

by J_abba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lima
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Dec 30, 2023 -

Silko Honda responded

Thank you very much for your review on your experience with Nick!

Helpful
December 17, 2023

Always pleased with this Honda dealership. They are efficient and pleasant. A pleasure to do business with. More

by patsyd19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Silko Honda responded

Hi Patsy, thank you kindly for sharing your feedback of your experiences here at Silko Honda with Kim and the team. We are honoured and grateful for your loyalty and thank you for continuing to entrust us with your Subaru. Appreciate the five stars and positive reinforcement. Be well!

Helpful
November 16, 2023

Matt is awesome I have been working with him for years. I bri g my car to silko because it’s a nice environment, kind people and it’s clean. More

by 89north
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey S
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Helpful
November 14, 2023

Oil change appt and was done in under of the hr estimate I was given. More

by Shawbird17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Silko Honda responded

Thank you for your review. We appreciate your business.

Helpful
November 09, 2023

Excellent service. Service was completed before estimated time that was given....Should not have to a 15 word miminum on this. More

by brice31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Silko Honda responded

Thank you so much for your review, we appreciate your business!

Helpful
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