Buying a car from Singer Subaru was the WORST decision that I have ever made in my entire life. They tried to SCAM me three different times.
The first time I brought my car in for an oil change. They told me that my exhaust was cracked and needed to be replaced along with a donut seal. They quoted the repairs at $1,100. I brought my car to my uncle whose a Subaru Certified Mechanic and he told me that the exhaust was fine and that only the donut seal needed to be replaced. He did the work for $100.
The second time they tried to scam me was when I put in a claim on my tires. I had purchased an extended warrantee from Janus through Singer which covered damage to my tires and rims from road hazards among other things. I popped my right rear tire and had bubbles in the front 2 as well as rim damage. I told Singer to put in a claim on the 3 tires. About a week later I get a call from Roger Singers' service manager. He told me that Janus rejected the 2 front tires. I wanted to appeal the claim but he refused to give me a contact. I finally got one from him and when I called Janus they told me that Singer Subaru never reported the damage to the 2 front tires and that I had to add it to the claim. I had to fight with Roger to get them added to the claim. Finally he relented and did and the tires ended up being covered. Singer gets a discounted labor rate for warrantee work so they were hoping to get me to pay out of pocket for the 2 front tires. I didn't have my car for 3+ weeks.
The third time my car was totaled when I was rear ended. I put in a GAP claim through Singer but Donna one of their managers wouldn't pass on the info to the GAP company. She kept telling me it took 4-6 weeks to process. When I finally gave up with her and found a contact online for the GAP insurance companies claim department they told me that Donna could fax over the info anytime and they would begin processing the claim. When I told her this she finally sent the information over. AAA paid what my car was worth and finally 2.5 months after that Singer got my GAP claim settled. The hassle of having to make sure my lienholder didn't report me to a credit agency while I waited for Singer to finish the GAP claim was horrible.
All in all they lied to me multiple times, were extremely disrespectful to me verbally and ethically, and tried to scam me. WORST DEALERSHIP ever.
I Recommend This Dealer:
Donna Kelly, Kenny Mariano
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