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Smart Motors Toyota

Madison, WI

4.4
303 Reviews

5901 Odana Road

Madison, WI

53719

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Showing 303 reviews

April 24, 2024

Our experience with Smart Motors has always been nothing but positive. The showrooms are always clean, salespeople and staff very friendly. Big THANK YOU to Mike, Jackson and Austin( our sales person) for More

by Sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Frye(pre owned sales) Justin Jackson, Mike Urso, Dana Raker( finance)
Apr 29, 2024 -

Smart Motors Toyota responded

Thank you so much for your wonderful review and for being a loyal member of the Smart Motors Toyota family! It’s always a pleasure to serve you, and we’re thrilled to hear about your positive experiences in our showroom and with our team. Mike, Jackson, and Austin will be delighted to know they've made your visits so special. We’re honored to have assisted you with your vehicle needs over the years and look forward to continuing our relationship. Here’s to many more years and vehicles together!

March 25, 2024

They take appointments, but they don’t honor them. I made an appointment weeks ago for a basic tire rotation. I showed up at the appointment time and they told me it’s at least an hour wait. What’s th More

by Tycho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above.
January 15, 2024

On the coldest day of the year, a Sunday, my tire pressure light went on. The next day, under time constraints, I lined up at Express Service twenty minutes before opening. All bays were full . The a More

by Ann
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire service team
Jan 23, 2024 -

Smart Motors Toyota responded

Thank you, Ann We very much appreciate your feedback on your recent visit, and KUDOS for our service team. I know they will appreciate it, and the heaters are fixed :) Cheers!

January 13, 2024

Only dealer that offered any kind of warranty on older used vehicle. Paid a premium but condition of vehicle, warranty, and 24 month service plan made it worth the extra money. Sphend Jonuzi did an outs More

by dadrad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SPHEND JONUZI
Jan 23, 2024 -

Smart Motors Toyota responded

Congratulations and happy new Toyota Sienna day! We very much appreciated the opportunity to help you find your next vehicle, while at the same time, are thrilled to hear you enjoyed working with Sphend. He is one of our veteran sale teammates and does a wonderful job with our guests. Should you have any questions about our new Sienna, Sphend or anyone else on our team would be happy to help. Cheers!

January 12, 2024

Absolutely thrilled with my second car purchase from Austin at Smart Toyota! Lightning struck twice with the best car-buying experiences. From start to finish, the process was smooth, and Austin's exper More

by Megan Pence
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Fry
Jan 23, 2024 -

Smart Motors Toyota responded

Thank you so much Megan for taking the time to share your wonderful experience with us! We are thrilled to hear Austin was able to make your second car purchase just as exceptional as the first one. Consistency ~ love it! And we hope you' love your new vehicle just as much. Cheers to you, and thank you for your continued support!

December 31, 2023

Easy to work with, quick response, fair deal, car was exactly as stated, good overall experience More

by Stephen.ossenkop
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ray Harp
Jan 02, 2024 -

Smart Motors Toyota responded

Thank you very much Stephen for taking the time to leave such a wonderful review! We're thrilled to hear you found Ray easy to work with, prompt in response, and the car you purchased met your expectations precisely. Providing a fair deal and ensuring that our customers have a positive experience are top priorities for us, and we're delighted that we could deliver on that for you. Enjoy your new vehicle Stephen ~ Cheers!

December 24, 2023

Ron Miller was wonderful to work with. He treated me with respect and kept me up to date on the status of my vehicle. He is the reason I bought another Highlander. RON MILLER More

by akrueger
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
RON MILLER
Dec 26, 2023 -

Smart Motors Toyota responded

Thank you so much Arlene for the fantastic review! Ron is truly a rockstar when it comes to providing top-notch service and keeping our customers in the loop. We're thrilled to hear Ron's dedication and respect made your experience so memorable! We'll be sure to let him know his exceptional service has resulted in another satisfied Highlander owner. Here's to many more adventures on the road with your new vehicle! 🚗✨

November 24, 2023

Coorteous, knowledgeable professionals who answer questios without a high pressure sales effort. Entire experiene was enjoyable More

by jrolson71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John ??
Nov 27, 2023 -

Smart Motors Toyota responded

Outstanding! We appreciate the support and feedback for our team jrolson71. If there is anything else we can do for you, please let us know. Take care, drive safe and we look forward to the opportunity to help again. Cheers!

August 21, 2023

was a pleasure to work with Austin helped in many ways. Thanks have already recommended austin More

by lappenbruce66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 22, 2023 -

Smart Motors Toyota responded

That is great to hear, Bruce. We appreciate your feedback and experience working with Austin on the purchase of your vehicle, and know he is thrilled to know you've already recommended him to your friends and family members. Enjoy your new vehicle, and we look forward to seeing you for your first maintenance service. Cheers!

August 06, 2023

I recently test drove a Certified Pre-owned Toyota at Smart Motors that was advertised on their website and was surprised to discover it was dirty inside, reeked of cigarette smoke and had a chip on the More

by Madison 608
Recommend Dealer
No
Employees Worked With
Sales Rep
Aug 08, 2023 -

Smart Motors Toyota responded

Hello Madison 608 We apologize for your recent experience with our Used vehicle team, and can understand your frustration. What you outlined as an acceptable response is very reasonable appropriate for the situation. My email address is Social@smartmotors.com; if you have any additional feedback you'd like to share with us, I'd be happy to include it with your feedback here when I share it with our management team. We thank you for sharing this with us, and we will do better in the future.

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