Smithtown Toyota

Great Experience We love our new 2017 Highlander. Our salesperson was so terrific. We have dealt with him on our previous 2014 Highlander. He never disappoints; alw We love our new 2017 Highlander. Our salesperson was so terrific. We have dealt with him on our previous 2014 Highlander. He never disappoints; always answers all our questions, never to busy to make time for us, and goes the extra mile to please. We would highly recommend him to our family and friends. More

Fantastic experience We purchased a 2017 RAV-4 Hybrid. From walking into the showroom to picking up the car, it was a great experience. The choice we were making was bet We purchased a 2017 RAV-4 Hybrid. From walking into the showroom to picking up the car, it was a great experience. The choice we were making was between a Honda CR-V and the RAV-4. After visiting a couple of dealers, both Toyota and Honda, we were ready to quit the search. We were just not happy with the sales people or the answers we were getting in response to our questions. If you are going to sell a car, know about the product you are selling. Then we decided to go to Smithtown Toyota. A little farther away from where we live, but a family member had bought a car from them and had a great experience. So, we went there. Everybody we met were very helpful. Ben Zimmet is the person that we talked to. He is very knowledgeable about the vehicle and took the time to explain all the features. He is straightforward and we felt very comfortable talking to him. We took a test drive in a couple of vehicles. In the end, we liked the car and liked dealing with Ben. I believe we got a fair deal, and would not hesitate to go back to Smithtown Toyota for our next vehicle. More

Fantastic new 2017 Prius Prime Advanced The car of my dreams after all my years (80 yrs old). Has every gadget imaginable; lane change warning, heated seats and steering wheel, start A/C fro The car of my dreams after all my years (80 yrs old). Has every gadget imaginable; lane change warning, heated seats and steering wheel, start A/C from my remote so I can get into a cool car, side view mirror warmer and dozens of other features, but you get my point. AND my salesperson, Meghan Dwyer, could not have been more helpful and friendly. AND, best of all for doing local errands I am getting 68.5 MPG. The posted was about 53 MPG but that would include using gas on long trips. after the battery runs down. In addition, I will get 2 years of free oil changes, courtesy pickup and drop off for service and lifetime of free NY State inspections. More

Hesitation 2017 Highlander Good afternoon, Contacted Toyota via Email indicating displeasure with hesitation on the 2017 Highlander I purchased from Smithtown Toyota this pas Good afternoon, Contacted Toyota via Email indicating displeasure with hesitation on the 2017 Highlander I purchased from Smithtown Toyota this past February. A rep from Toyota called me the next day and offered to set up an inspection and road test at the dealership with the service manager Dave Bartoli. Met Dave this morning and after the road test, he indicated that there were many complaints about the hesitation with both the 17 Highlander and 17 Sienna. He filed an open case # on my behalf and felt that Toyota would address the issue in the future. Approximately 20 minutes later Dave called me and said he discovered a TSB that directly addressed the issues I was having. He said, if possible, to return for the software update. About 45 minutes later it was done and I can feel a difference in the performance. In my opinion, Dave went above and beyond in not only finding the TSB but calling me back and having the software update done on the same day. Talk about customer service! I also had the pleasure of meeting service advisor Larisa Racenis. She was very understanding re the issues with the Highlander and was genuinely happy because a solution was found. Ironically, while waiting for the adjustment I did an internet search for the problem and discovered Consumer Reports addressed this exact problem in their April issue including the TSB numbers for both the Highlander and Sienna. I could not be more happy with Smithtown Toyota and Toyota in general for addressing a performance issue. Thanks, Anthony More

Smooth and enjoyable car buying experience We began our experience by obtaining a True Car certificate from a few dealerships. We had visited another dealership that could not offer us a test We began our experience by obtaining a True Car certificate from a few dealerships. We had visited another dealership that could not offer us a test drive, so we decided to call Smithtown. They welcomed us to come in and test drive that day! We were able to test drive two cars to help us decide and our sales associate Meghan was very helpful in answering all our questions. When we picked up our van we also had a pleasant experience with Tom when we picked up touch up paint at the parts department. We would highly recommend this dealership for a satisfying car buying experience! More

The many wonderful Employees at Smithtown Toyota This Dealership is as good as it gets when shopping for a vehicle. I've known Tim Payton for 11 years and was disappointed to learn Tim was on vacatio This Dealership is as good as it gets when shopping for a vehicle. I've known Tim Payton for 11 years and was disappointed to learn Tim was on vacation breaking a Leg. I had the pleasure of meeting Louis Bilous sales representative for over 2 Decades. What a Gentleman, Professional, Courteous just a great guy who works so hard at making you happy. Louis sat with me in depth to explain my options at a no rush pace and actually listened to what I had to say. This was the next best sales representative I could have asked for next to Tim Payton. Every Employee in that Dealership is kind professional and courteous and makes you feel at Home. When I had a decision to make and needed help I spoke with Stacy Meehan Finance Director who I also know for 11 years and as usual was great in taking the time to sit in her office and discuss options to help me make the right decision. Diego the Finance director was great as well. I highly recommend this Dealership and it's wonderful Employees. Run fast from other Toyota Dealerships and run fast to Smithtown Toyota. More

Great dealer. Sean and Meghan are great people. We came over from Riverhead Toyota. Dealership seems real nice with great people. Definitely going to spread the wor Sean and Meghan are great people. We came over from Riverhead Toyota. Dealership seems real nice with great people. Definitely going to spread the word. Thanks again. More

Amazing Lou was very professional and not at all pushy. No crazy sales calls after you leave the dealership and everyone in there is always smiling and greati Lou was very professional and not at all pushy. No crazy sales calls after you leave the dealership and everyone in there is always smiling and greating you. The process was seamless from Lou to Sean. More

Purchase of new Toyota No hassle, friendly and satisfying experience. All features of new car were reviewed and the car was ready for me to drive away when I need it. No hassle, friendly and satisfying experience. All features of new car were reviewed and the car was ready for me to drive away when I need it. More

Completely Satisfied! Couldn't have met a more respectful, courteous or honest sales person than Mike Demera! After having met with several sales people at Millennium who Couldn't have met a more respectful, courteous or honest sales person than Mike Demera! After having met with several sales people at Millennium who showed little or no interest in my being in the showroom, I was skeptical about going to another Toyota dealership and being treated the same way. No so at Smithtown Toyota! Just walking in the door I was greeted with a most appreciative welcome and received top class service! Thank you, all. More