Smithtown Volkswagen

Lack of responsibility for sloppy work. I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera w I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera wire on my car... and left (all 3) camera wires cut open and exposed. My camera worked fine for about a year, and suddenly stopped working. Upon inspection I found the 3 open wires (no insulation, cut and removed housing). After a lot of back and forth, the current mechanic agreed that it was a sloppy job done on my car which left it vulnerable to further damage... yet the representative at the office continually denied any wrong doing (but assured me the mechanic who worked on it was no longer employed there... greatttt). To make matters worse, I visited the dealership 3 times and each time he told me that the wires they fixed (the ones that were cut open) were wires for the rear lights and not the camera. The only way I was able to find out the truth was to open the trunk panel by myself and follow the wires. Talk about lack of responsibility for sloppy work... too bad I can't trust them with my car again! More

Simple & Quick I had a good experience working with Bob S. at Smithtown VW. He was attentive, regardless of the end of the month rush, knowledgeable of the product, I had a good experience working with Bob S. at Smithtown VW. He was attentive, regardless of the end of the month rush, knowledgeable of the product, and answered all my questions. They were accomodating when I unexpectedly arrived late one Friday evening, was suggested a test drive despite what previous reviews had stated. Purchasing a vehicle was quick and simple; discussion with financing (Ken) was minimal, straighforward and without argument. The figures discussed on day 1 were the same 3-4 days later, during final signing, payment, and pick-up; no frustrating package solicitations that most dealerships are notorious for. Quick walkthrough of service and the waiting area. Bob reviewed all the features of the car and made sure everything was copacetic prior to leaving the lot. ALL IN ALL, A GOOD EXPERIENCE & WOULD RECOMMEND. More

Great experiance Everything with this dealership and used cars salesman Bob was fast, honest and easy. Car price was great, finance was easy no high pressure sales pit Everything with this dealership and used cars salesman Bob was fast, honest and easy. Car price was great, finance was easy no high pressure sales pitch, came came detailed full tank of gas roadside emergency box and freshly shampooed carpets really clean inside and out. 2 vehicles purchas3 there so far and waiting to find a third. More

Stress Free! Rich Dupont and Mike DiMaria honestly made my car shopping process stress-free and a pleasure. They were both extremely helpful, understanding, honest Rich Dupont and Mike DiMaria honestly made my car shopping process stress-free and a pleasure. They were both extremely helpful, understanding, honest, and not pushy like almost every other dealership I went to. Ken from finance was also great to work with. They were all a breath of fresh air and I would highly recommend this dealership based on my experience with the 3 of them. I am happy with my purchase and look forward to using my service plan at this dealership in the future! More

By far the best car shopping experience in our lifetime Rich DuPont was the nicest salesman we have ever encounteted. He was informative, kind, and extremely thorough. I would highly recommend going to Sm Rich DuPont was the nicest salesman we have ever encounteted. He was informative, kind, and extremely thorough. I would highly recommend going to Smithtown Volkswagen. More

Wonderful Sales, Financing and Service Dealership From finding the Car I was looking for, Meeting Rich Dupont in Sales, Tom the General Manager, and Ken in Financing, the whole Dealership gives off a From finding the Car I was looking for, Meeting Rich Dupont in Sales, Tom the General Manager, and Ken in Financing, the whole Dealership gives off a pleasant vibe and they treat you so pleasantly. They worked with me on my Trade in and I couldn't be more impressed with the Dealership and my new Car. Rich was fun, and a true professional. Ken, spells out everything clearly. I've been involved with many car sales experiences this was by far the best. More

amazing service from bob sparaco awesome service very friendly and curtiuos answered all of my questions bob sparaco was pleasant and very helpful in my decsion on the car i purchased awesome service very friendly and curtiuos answered all of my questions bob sparaco was pleasant and very helpful in my decsion on the car i purchased More

Professional Pleasant experience with professional people. I would recommend this dealership. Rich DuPont responded quickly to any requests I had and was very f Pleasant experience with professional people. I would recommend this dealership. Rich DuPont responded quickly to any requests I had and was very friendly and knowledgable. More

Easy Car Buying Experience Bob Sparaco was easy to deal with and Mike the business manager gave us a great price. Would definitely buy from this dealer when shopping for new ca Bob Sparaco was easy to deal with and Mike the business manager gave us a great price. Would definitely buy from this dealer when shopping for new car. More

Terrible, depressing place - AVIOD! The salesperson, Sal said, "I was wasting his time," to my face, as I'm there on the market for a car. There were no other customers in the store.. an The salesperson, Sal said, "I was wasting his time," to my face, as I'm there on the market for a car. There were no other customers in the store.. and he didn't have any other appointments scheduled that day- so that was extremely disrespectful and confusing to me. I should have walked out right then, but that was before he even gave me dollar amount for the car I was looking to lease. After he kept trying to put me into an automatic, while I'm a manual transmission guy, he gives me an inflated price for the car that he didn't have in stock. I wasted an hour of my life at this place... went to Donaldsons straight after, and thats where I got my car! Sorry for the horrible review but you seriously treated me like a punk. More