Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Smithtown Volkswagen - Service Center

St James, NY

4.4
1,112 Reviews
Call Service Center (631) 724-6600

1,112 Reviews of Smithtown Volkswagen - Service Center

Sort by
May 10, 2024

Noah is simply the best. He is knowledgeable, helpful and cares about customers. Noah is always willing to help and explains everything so thoroughly. He is a stellar employe More

by JESSICAKERN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 10, 2024

The service Dept. Always courteous and helpful. From the moment I hand off my keys and greeted cheerfully. To the front desk in service. Noah especially, goes that ext More

by Hunchback65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 06, 2024

Very impressed with Noah Reed having the things I needed serviced was fixed without a run around. The service performed replacing a crank shaft seal so far so good, time will tell. Very satisfied with t More

by wackywave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you had such a positive experience with Noah Reed! It's wonderful to know that he efficiently addressed your service needs without any hassle. We understand the importance of quality service, and we're glad to hear that the replacement of the crankshaft seal was performed satisfactorily. Your satisfaction is our priority, and we appreciate your kind words of gratitude toward Noah. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us for your service needs!

Helpful
May 05, 2024

Noah is very polite. Listens to customers concerns. Top notch customer service. Attention to detail. More

by Celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with Noah! Providing top-notch customer service is our priority, and we're pleased that Noah's polite demeanor and attentive approach resonated with you. Your feedback regarding his attention to detail and willingness to listen to customers' concerns is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Helpful
May 03, 2024

I’ve been going to this dealership for many years now and they couldn’t be more accommodating. Alway friendly and informative. More

by beachglo54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your feedback and look forward to seeing you again soon!

Helpful
May 02, 2024

Very excellent experience and professionals I’m extremely happy & satisfied. , I can’t wait till I come back for more service. More

by TONY652009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear about your excellent experience! Providing top-notch service and ensuring customer satisfaction are our priorities, and we're delighted that you're extremely happy and satisfied with your visit. We look forward to welcoming you back for more service in the future. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us!

Helpful
May 02, 2024

Very pleased with the service on my 2019 Golf R. My service rep and all of the Smithtown VW employees were courteous, knowledgeable and great to deal with. Service was done quickly. More

by c0822k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're delighted to hear that you were pleased with the service on your 2019 Golf R and that our team at Smithtown VW provided courteous, knowledgeable, and efficient service. Ensuring a positive customer experience is our top priority, and we're thrilled that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

Helpful
May 01, 2024

Service rep. kept me informed and updated each step of the way. Great service throughout. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive feedback! We're delighted to hear that our service representative kept you informed and updated every step of the way, providing great service throughout your experience. Ensuring clear communication and attentive service is a top priority for us, and we're glad to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

Helpful
April 30, 2024

Very pleased with service. Easy online appointment. Noah very professional. Always happy with VW service. More

by LHSILVA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and look forward to seeing you again soon!

Helpful
April 29, 2024

THE SERVICE REPRESENTATIVE WAS POLITE, COURTEOUS, COMPETENT AND PLEASANT TO DEAL WITH....HE MADE ME FEEL IMPORTANT More

by PATRICK93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your feedback with us. We're delighted to hear that our service representative provided you with polite, courteous, and competent assistance. Ensuring our customers feel valued and respected is a top priority, and we're glad to hear that you felt important during your interaction with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Helpful
1
2
...
112