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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,906 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,906 reviews

May 28, 2024

Thank you so much for the easy, pleasant, and great experience at VW. They made a great deal with me, matched my trade in value comparatively close to other dealers, and I feel I walked out with an abo More

by santinoscibelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None listed -
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May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your wonderful feedback! We're delighted to hear that you had an easy and pleasant experience with us at VW. It's great to know that we could provide you with a competitive trade-in value and an excellent deal on your new vehicle. We appreciate your trust and are thrilled to have been a part of your first new car purchase. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new car!

Helpful
May 28, 2024

The staff there are extremely helpful and knowledgeable. Especially Bart Mandaro and Mike DiMaria. Both were very courteous and professional. I highly recommend this dealership! Thanks Smithtown VW! More

by ANDREWRELLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike DiMaria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Mandaro
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May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your wonderful feedback! We're delighted to hear that our staff, especially Bart Mandaro and Mike DiMaria, were helpful, knowledgeable, courteous, and professional. Your high recommendation means a lot to us. Thank you for choosing Smithtown VW!

Helpful
May 28, 2024

Exemplary customer service. Noah followed through and made sure all my requests and concerns were taken care of to the fullest. Just what you would want and expect from a high q More

by RICKGARC1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you received exemplary customer service and that Noah ensured all your requests and concerns were fully addressed. Providing high-quality service is our top priority, and we're glad to know we met your expectations. We appreciate your feedback and look forward to serving you again!

Helpful
May 28, 2024

Noah is welcoming, polite and courteous. He listened carefully to my needs and explained what costs I could expect that were not covered under the 20K service. He then escorted me to the l More

by fluke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Smithtown Volkswagen responded

Thank you for your kind feedback! We're pleased to hear that Noah provided such welcoming, polite, and courteous service. It's great to know he carefully listened to your needs, explained potential costs, and ensured a comfortable wait for your vehicle. We're glad the service was completed in a reasonable time and that you were quickly on your way. We appreciate your recognition of our top-notch service!

Helpful
May 26, 2024

Great guys was quick in and out with service. will go back for next service More

by PYCMSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're glad to hear you had a quick and efficient service experience. We look forward to welcoming you back for your next service. Thank you for choosing us!

Helpful
May 26, 2024

Although I am there more than I would like to be, the level of service is great. Noah provides the best service. His dedication to his customers should be noted More

by JESSICAKERN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback. While we're sorry to hear you need to visit us more often than you'd like, we're glad to know that you're pleased with the level of service you receive. We'll be sure to pass along your compliments to Noah—his dedication to our customers is indeed commendable. Thank you for recognizing his efforts, and we appreciate your continued trust in us.

Helpful
May 24, 2024

There was a warning light that came on that happened to be covered under warranty. Everything was handled perfectly and with great professionalism. Thank you so much.! More

by tjcc713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're pleased to hear that we could address the warning light issue under warranty and that everything was handled to your satisfaction. Our team takes pride in providing professional service, and your kind words mean a lot to us. Thank you for choosing us, and we look forward to assisting you in the future!

Helpful
May 24, 2024

service was done in a timely fashion with no issues new exactly what was going on 👍 More

by EMERSON40.JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Smithtown Volkswagen responded

We greatly appreciate your positive feedback regarding the timely completion of your service. Ensuring a smooth and transparent process is a top priority for us, and we are pleased to hear that you were kept well informed every step of the way. Should you need any further assistance or have any questions in the future, please feel free to reach out.

Helpful
May 24, 2024

Work was completed quickly and the service center communicated with me throughout. Amazing job! Thank you! More

by KPADAMS0190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words! We're delighted to hear that you were pleased with the speed of our service and our communication. It's our goal to provide an amazing experience for our customers, and your feedback means a lot to us. Thank you for choosing our service center!

Helpful
May 24, 2024

Great experience! !! So good!! Knowledgeable techs and i was out early! Definitely would trust my VW here More

by andrewccolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that you had such a positive visit. Our knowledgeable technicians strive to provide efficient service, and we're glad you were able to get out early. We appreciate your trust in us with your VW and look forward to serving you again!

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