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Smithtown Volkswagen - Service Center

St James, NY

4.4
1,148 Reviews
Call Service Center (631) 724-6600

1,148 Reviews of Smithtown Volkswagen - Service Center

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June 15, 2024

Noah was very polite and helpful , he addressed all of my concerns to mechanics and provided very good service and experience overall More

by kamillany1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2024

Very easy process. Very satisfied . Highly recommend their service. Ask for Nick, he was wonderful More

by ANTONINA.HOLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2024

The staff at the facility are friendly, helpful, informative and efficient. The waiting area is clean and welcoming. More

by Bubs Buggles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 14, 2024

I Continue to use Smithtown Volkswagen for Services because of Nick Weiner. If Nick was not there, I would not go there. Nick is knowledgeable, trustworthy, attentive and most importantly KIND with th More

by SHERRY3505
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

SHERRY3505 responded

SHERRY3505 VERIFIED CUSTOMER I Continue to use Smithtown Volkswagen for Services because of Nick Weiner. If Nick was not there, I would not go there. Nick is knowledgeable, trustworthy, attentive and most importantly KIND with the intentions of doing the Rightful Moral and Human Actions for the Good of the Customer. Others would Deceive and not be truthful, but not Nick Weiner, his Goodness in Credibility is off the Charts, beyond 10. Never Change Nick, in being truthful and honest with Customers,that will take you farther along your path than you know, while others who are not, will stumble on there paths. You are the "Branch off The Vine that Bears Good Fruit".....Jesus says in His parable, "A Good Tree cannot Bear bad fruits" while A bad tree cannot bear good fruits".

Helpful
June 11, 2024

I brought my car in for a tire issue, They helped explain the tire service contract to me while giving a detailed explanation of the problem. Easy to make an appointment, speedy, professional service, Highly More

by mkennedy31114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience with us! We're pleased to hear that you found our tire service and explanations helpful and our service professional and efficient. Your recommendation means a lot to us. We appreciate your suggestion for a dedicated workspace and will certainly consider it for future improvements to enhance your comfort during your visit. Thank you for choosing Smithtown VW, and we look forward to serving you again!

Helpful
June 11, 2024

Always a pleasure to deal with. When they say it will be done today it will be done. No hidden costs. That’s a plus. More

by B8runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Smithtown Volkswagen responded

We're thrilled to hear that you've consistently had a positive experience dealing with us! Transparency and reliability are key values for us, so we're glad to know that our commitment to completing tasks as promised and without hidden costs has been appreciated. Thank you for your kind words, and we look forward to continuing to provide you with excellent service in the future!

Helpful
June 09, 2024

jasmine was helpful, pleasant and efficient. Kept me informed and took care of everything quickly. More

by ELLENPLMHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Jun 10, 2024 -

Smithtown Volkswagen responded

It's fantastic to hear that Jasmine provided you with such helpful, pleasant, and efficient service! Keeping customers informed and ensuring a smooth experience are top priorities, and we're glad she met those expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you again!

Helpful
June 08, 2024

Highly recommend Smithtown VW Service Dept. Great customer service! From scheduling to drop off. Service consultant Noah Reed friendly and knowledgeable. He always keeps me updated throughou More

by Hunchback65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with the Smithtown VW Service Department! We're thrilled to hear that Noah Reed provided excellent customer service and made sure you were well-informed throughout your visit. Your satisfaction and convenience are our top priorities, so we're glad to hear that you were taken care of from scheduling to drop-off and throughout the service process. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

Helpful
June 08, 2024

Highly Recommend Smithtown VW! From Purchase to the service Dept. The new management team and Bart in sales were friendly and willing to make a deal that I was happy with! The serv More

by Hunchback65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your positive experience with Smithtown VW! It's fantastic to hear that the management team, Bart in sales, and Noah Reed in the service department provided such excellent service. We'll be sure to pass along your kind words to them. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again in the future!

Helpful
June 08, 2024

Very professional and prompt service. Our service advisor Nick was awesome as was all the staff we encountered. Great job!! More

by JASONFOWLER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jun 10, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that you received professional and prompt service from Nick and the rest of the staff at the dealership. Providing excellent service is our priority, and we're glad to know that we met your expectations. If you have any further feedback or need assistance in the future, don't hesitate to reach out. We appreciate your kind words and look forward to serving you again!

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