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Smithtown Volkswagen - Service Center

St James, NY

4.4
1,148 Reviews
Call Service Center (631) 724-6600

1,148 Reviews of Smithtown Volkswagen - Service Center

Sort by
May 28, 2024

Noah is welcoming, polite and courteous. He listened carefully to my needs and explained what costs I could expect that were not covered under the 20K service. He then escorted me to the l More

by fluke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Smithtown Volkswagen responded

Thank you for your kind feedback! We're pleased to hear that Noah provided such welcoming, polite, and courteous service. It's great to know he carefully listened to your needs, explained potential costs, and ensured a comfortable wait for your vehicle. We're glad the service was completed in a reasonable time and that you were quickly on your way. We appreciate your recognition of our top-notch service!

Helpful
May 26, 2024

Great guys was quick in and out with service. will go back for next service More

by PYCMSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're glad to hear you had a quick and efficient service experience. We look forward to welcoming you back for your next service. Thank you for choosing us!

Helpful
May 26, 2024

Although I am there more than I would like to be, the level of service is great. Noah provides the best service. His dedication to his customers should be noted More

by JESSICAKERN02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback. While we're sorry to hear you need to visit us more often than you'd like, we're glad to know that you're pleased with the level of service you receive. We'll be sure to pass along your compliments to Noah—his dedication to our customers is indeed commendable. Thank you for recognizing his efforts, and we appreciate your continued trust in us.

Helpful
May 24, 2024

service was done in a timely fashion with no issues new exactly what was going on 👍 More

by EMERSON40.JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Smithtown Volkswagen responded

We greatly appreciate your positive feedback regarding the timely completion of your service. Ensuring a smooth and transparent process is a top priority for us, and we are pleased to hear that you were kept well informed every step of the way. Should you need any further assistance or have any questions in the future, please feel free to reach out.

Helpful
May 24, 2024

Work was completed quickly and the service center communicated with me throughout. Amazing job! Thank you! More

by KPADAMS0190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your kind words! We're delighted to hear that you were pleased with the speed of our service and our communication. It's our goal to provide an amazing experience for our customers, and your feedback means a lot to us. Thank you for choosing our service center!

Helpful
May 24, 2024

Great experience! !! So good!! Knowledgeable techs and i was out early! Definitely would trust my VW here More

by andrewccolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that you had such a positive visit. Our knowledgeable technicians strive to provide efficient service, and we're glad you were able to get out early. We appreciate your trust in us with your VW and look forward to serving you again!

Helpful
May 24, 2024

There was a warning light that came on that happened to be covered under warranty. Everything was handled perfectly and with great professionalism. Thank you so much.! More

by tjcc713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Smithtown Volkswagen responded

Thank you for your feedback! We're pleased to hear that we could address the warning light issue under warranty and that everything was handled to your satisfaction. Our team takes pride in providing professional service, and your kind words mean a lot to us. Thank you for choosing us, and we look forward to assisting you in the future!

Helpful
May 23, 2024

Very helpful and got my services done quickly. All are a very nice staff and I thank them More

by mvitale503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your experience with us. We are delighted to hear that our team was able to assist you efficiently and that you found our staff to be pleasant. Your kind words are greatly appreciated, and we are grateful for the opportunity to serve you. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!

Helpful
May 23, 2024

Great service. Fast polite and transparent. Definitely a great first experience. See you next service More

by bhardy623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Smithtown Volkswagen responded

Thank you for your positive feedback! We're pleased to hear that you had a great first experience with us and found our service to be fast, polite, and transparent. We look forward to seeing you at your next service appointment.

Helpful
May 23, 2024

Noah was amazing and very attentive. He was caring and compassionate. Excellent customer service. Kept me updated. More

by flufntr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that Noah provided such attentive, caring, and compassionate service. It's wonderful to know that he kept you updated and delivered excellent customer service. Your feedback is greatly appreciated, and we look forward to serving you again.

Helpful
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