Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Great as always. Customers reps are very courteous. They do their very best to keep you informed of the status of your car. A big plus is the facility used different Customers reps are very courteous. They do their very best to keep you informed of the status of your car. A big plus is the facility used different ways to keep you in touch via phone, call and text messages and even emails. More

The dealership did not honor our service appt. When I scheduled by phone I made a 10 am appt for a tire patch and a state inspection. They offered, and I confirmed, that I would wait while the wor When I scheduled by phone I made a 10 am appt for a tire patch and a state inspection. They offered, and I confirmed, that I would wait while the work was done. Instead, when I arrived, they said I could not wait, they did not offer a loaner car or ride service, and they kept the car till the next day. Totally unacceptable. More

True Nice Accurate Dependable Honest Trustworthy Informative Knowledgeable Prompt Reliable Personable Ontime Respectful Polite Attentive Informative Knowledgeable Prompt Reliable Personable Ontime Respectful Polite Attentive More

I had a disappointing experience due to very slow service. Even though the required parts were in stock, it took 9 days to complete a basic repair. I was told the delay was caused by a lack of availa service. Even though the required parts were in stock, it took 9 days to complete a basic repair. I was told the delay was caused by a lack of available technicians. Because of the long wait, I had to get a rental car, adding unnecessary cost and hassle. If staffing is a known issue, it should be better managed to prevent delays like this. I won’t be returning. More

They would not answer the phones and didn’t get back to me until an entire week later about my car and then tried to overcharge me for service. me until an entire week later about my car and then tried to overcharge me for service. More

I came to the dealership a week before my appointment to schedule my appointment in person because I could not reach anyone on the phone. The person who scheduled my appointment was Tina. She wasn’t friendl schedule my appointment in person because I could not reach anyone on the phone. The person who scheduled my appointment was Tina. She wasn’t friendly, she wasn’t welcoming, to say the least. The day that I came back for my appointment she once again wasn’t welcoming, didn’t greet me and was very dry. The day that I made my appointment, we went over everything that was wrong, and we looked up the vehicle and confirmed that the vehicle was still under warranty, and that was why I was bringing it to the dealership. On the day of my appointment, she proceeded to ask me who do I reach out to for payment since it was a company vehicle. I stated “remember this vehicle is under warranty?”She stated typically vehicles that are 2022 model are not under warranty. I reminded her that we looked it up before I even scheduled the appointment. The overall experience was not good. I was never updated about Anything that was going on with the vehicle. I reached out three different times, and each time I reached out, I received an automated message stating that they received my request and someone will be contacting me. I was never contacted. My employee went and picked up the vehicle without my knowledge, and informed me that they found nothing wrong with the vehicle. It would have been nice to know that my vehicle was picked up and what they found or did not find. I would not recommend this dealership to anyone. More

Staff was great and service was excellent and I recommend Southern Dodge always. Thank you for always great service Southern Dodge always. Thank you for always great service More

They are honest and reliable. Recently my car broke down on the interstate,, a belt came off. Because I just had my car serviced there they gave me the benefit of the doubt and fi Recently my car broke down on the interstate,, a belt came off. Because I just had my car serviced there they gave me the benefit of the doubt and fixed it for no charge. That’s integrity! More

Check-in was quick and friendly, even though computer was down she said she would come find me when service was done. Walked around the lot and salesman was great and informed me about some potential miniva down she said she would come find me when service was done. Walked around the lot and salesman was great and informed me about some potential minivans my wife and I were considering. More

The check-in process and check-out process are always very smooth. Every customer service representative who has helped is very thorough and helpful. very smooth. Every customer service representative who has helped is very thorough and helpful. More