Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
2,051 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Sam always takes great care of us. He keeps us informed and gets our services completed quickly. He keeps us informed and gets our services completed quickly. More
Always service when time is not right to provide at once and she has worked with to do the best available. and she has worked with to do the best available. More
My experience with the teams was great. .. Mechanics was very knowledgeable about my Vehicle so Thanks .. Mechanics was very knowledgeable about my Vehicle so Thanks More
My initial interaction was negative as I didn't know they changed the routine for oil changes. The old man was RUDE! However when I got to the correct side, the gentleman there was VERY PLEASANT AND HELPF changed the routine for oil changes. The old man was RUDE! However when I got to the correct side, the gentleman there was VERY PLEASANT AND HELPFUL. More
Representative was rude, she couldn't explain the proses nor the vehicle repair charges. She hung up on us mid call, very unprofessional. nor the vehicle repair charges. She hung up on us mid call, very unprofessional. More
I took my vehicle into the service department for a specific problem, air suspension, (A/S). The service department kept the vehicle for 2 weeks, only to tell me only to charge me $900 for an A/S senso specific problem, air suspension, (A/S). The service department kept the vehicle for 2 weeks, only to tell me only to charge me $900 for an A/S sensor. Once I got the vehicle back, the problem still existed. I returned the vehicle back to the service department, but this time they wanted $1400 to fix the problem, replace the A/S. When asked why this wasn't found the first time around, it was blamed on the technical manual, (T.M.), stating that, "The T.M. don't call for them to look further, if a problem has discovered." I call B.S.! When when sending a picture of the A/S, there was an obvious link in p)ain view. When does a T.M. overrides common sense! More