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Southern Ford
Newport News, VA
2,723 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,723 reviews
October 02, 2025
Out standing work,very please with Service on car & very good communication On maintenance that need to Be taken care of. good communication On maintenance that need to Be taken care of. More
by Chicago Blues man
Verified CustomerEmployees Worked With
October 02, 2025
It took three days for them to put four tires on my car but outside of that it was decent but outside of that it was decent More
by Random Man
Employees Worked With
October 01, 2025
Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! Thanks again! This is the only place I will take my F250. Thanks again! More
by osojames247
September 30, 2025
September 30, 2025
Very helpful and finished the appointment quickly. Very nice and made sure I understood everything. Very nice and made sure I understood everything. More
by beamer.trevorw
Employees Worked With
September 30, 2025
They all was very helpful and made the process very smooth. I recommend them anytime! smooth. I recommend them anytime! More
by RJOSHEDWARDS7
September 30, 2025
Great service every time I visit this location. Hats off to the team for everything. Hats off to the team for everything. More
by LINWARDWFG
Employees Worked With
September 28, 2025
Stephanie Spangler is great with customer service. The overall phone system at Southern Ford is horrible. You can’t get to a live person. Makes me want to find another dealer that is more customer fri The overall phone system at Southern Ford is horrible. You can’t get to a live person. Makes me want to find another dealer that is more customer friendly. More
by BOB.HORNSBY
Employees Worked With
September 28, 2025
Stay away from this dealership. Spent a week working with the salesman Jake to make a deal happen. They would not match the trade in rate we were offered by another dealership so we Spent a week working with the salesman Jake to make a deal happen. They would not match the trade in rate we were offered by another dealership so we had to setup a trade with a different dealer to get the higher price then use that money to buy from Southern Ford. Once we had all the numbers lined up went through the process for all of the financials and insurances were told the car was ours and we were good to go. Then we get a call that the credits that they guaranteed us the vehicle qualified for didn’t go through and we would need an additional $7500 to purchase the car. They didn’t standby the guarantees they made us and said they were just as surprised that it didn’t qualify. They are suppose to be the “experts” and should not repeatedly tell a customer that a credit will be applied to the purchase and then not stand behind their wrongdoing. More
by Mleggour
Employees Worked With
September 27, 2025
Kevin was great top notch service communication was spot on he is definitely a asset too your service department on he is definitely a asset too your service department More
by bharv
Employees Worked With
