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Southern Ford
Newport News, VA
2,593 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,593 reviews
July 12, 2025
I had a few bumps when buying my car; everything got figured out in the process was completed fairly smoothly. I've had trouble with the service on my vehicle since. The service department themselves ha figured out in the process was completed fairly smoothly. I've had trouble with the service on my vehicle since. The service department themselves have been wonderful, but I'm having trouble with the sales department returning phone calls. More
by Jessicad048
Verified Customer
July 12, 2025
Slow. Needlessly extensive and uncertain in terms of service. Hardly did the job and well past the expected deadline. Needlessly extensive and uncertain in terms of service. Hardly did the job and well past the expected deadline. More
by Dmitri
Employees Worked With
I didn’t bother to remember the name.
July 12, 2025
Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. in a short period of time even with additional replacement parts I requested based on their assessments. More
by schwind.michael
Employees Worked With
July 12, 2025
Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership.,My thanks. Robert More
by BobSUH1H
Employees Worked With
July 11, 2025
Stephanie is always amazing and takes care of everything I have questions or concerns about! I have questions or concerns about! More
by Mcshellmybell
Employees Worked With
July 11, 2025
Nice people. They always coffee and water. They make you feel comfortable. And very polite They always coffee and water. They make you feel comfortable. And very polite More
by Sailorwife2
Employees Worked With
July 10, 2025
Stephanie continue to champion the very pleasant Lincoln experience and care that I've come to expect. A great negoiator and competent in communicating her knowledge. Thank you for exuberant and caring peop experience and care that I've come to expect. A great negoiator and competent in communicating her knowledge. Thank you for exuberant and caring people like Ms. Spangler. More
by GIHITCH
Employees Worked With
July 10, 2025
They are always professional and courteous. They worked my car in to check it as I had to have it towed to the garage. They worked my car in to check it as I had to have it towed to the garage. More
by bo14fan
Employees Worked With
July 10, 2025
The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in within 5 days. More
by s1flowergirl
Employees Worked With
