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Southern Ford

Newport News, VA

4.7
2,770 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 2,770 reviews

October 24, 2025

The person who worked on my truck, needs to be more careful and pay more attention to what they are doing. Have more respect for people automobiles. If a technician doesn’t know how to do something, th More

by Shelby Super Snake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2025

Very pleasant and informative! He was able to answer all of my questions. My only complaint about the service was when I got home, I noticed a greasy handprint on the hood. The rea More

by packers23061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2025

Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! More

by tedamauch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2025

Quick and efficient service I was able to walk in with an emergency and immediately be serviced, no hassle. More

by shyakelalhicks
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman Jones
October 23, 2025

Gwen was really a good representative for Southern Ford. She answered all my questions with courtesy, patience, and professionalism. More

by LEWISDEBORRAHK66
Recommend Dealer
Yes
Employees Worked With
Gwendolyn Saunders
October 21, 2025

Had an appointment at 9:30 nothing was said to me until 4:55pm until I called and the results were I needed a door handle to bring it in another day !!! People need their vehicle not to sit in your store a More

by strataspainting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ROBERT JOHNSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2025

I had a wonderful experience and would definitely recommend any one to come here for a great deal More

by ANDREWBASS5121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSH COBB
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2025

Communication from Stephanie by text has been outstanding and working with her has been very enjoyable. More

by jjbosco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2025

The dealership was clean and very friendly. Our service adviser was knowledgeable about the services that were needed. More

by SHEPPARDTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2025

Took care of my needs with a smile ? ? Service department is very professional and pleasant to work with ?? More

by DAVE4RACIN
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
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