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Southern Ford
Newport News, VA
3,228 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,228 reviews
April 29, 2026
Stephanie was wonderful polite and patient. She made the whole process go smoothly. I really enjoyed my experience with her. Thank you so much. She made the whole process go smoothly. I really enjoyed my experience with her. Thank you so much. More
by nishamcclain33
Verified Customer
April 29, 2026
Once I finally reached the service department, Mr. Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in a text. Overall it was a great visit More
by anthonymoore1969
April 28, 2026
Great service from this establishment and team. Stephanie is a great asset to the team, and one of the main reasons I bring all of my vehicles here to be serviced. Stephanie is a great asset to the team, and one of the main reasons I bring all of my vehicles here to be serviced. More
by rolopz
Employees Worked With
April 28, 2026
No return communication from him. No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 e No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 each time from $700 quote and price on message board sent and get there $1000 plus with both visits. Service manager had to intervene with the service. Not to mention on the first visit he didn't initially address the issue the vehicle came in for; he sent me a message of what they found; something totally not relevant. I just came to have the ABS reset. With more to be expressed but not at this time- my recommendation is Maybe he is in need of additional training or a new position; customer service is not working for him. More
by Mshbartlett@gmail.com
April 28, 2026
Poor communication, not ready for repairs, incomplete repairs Original service advisor diagnosed the wrong thing and did not return phone calls in timely manner. Next appointment was delayed because part repairs Original service advisor diagnosed the wrong thing and did not return phone calls in timely manner. Next appointment was delayed because part was not ordered in time for service appointment and after repairs were made the computer wasn't cleared of DTCs which cost me 130 dollars to get diagnosed and removed More
by Dnjack5900
April 28, 2026
Stephanie is an asset to the dealership. Concerning to see how busy she is on most of my visits. Give her a raise! Concerning to see how busy she is on most of my visits. Give her a raise! More
by DALLAS162
Employees Worked With
April 28, 2026
I always have a great experience with Stephanie. She listens and she makes sure that all of my concerns are addressed. She listens and she makes sure that all of my concerns are addressed. More
by bmbcindy61
April 27, 2026
From the time I pulled in Jonathan was there to make sure my service was completed like I requested and kept me updated. my service was completed like I requested and kept me updated. More
by Tyronesimmons
April 27, 2026
They were honest about timelines and about what needed to be done. 10/10 would come again be done. 10/10 would come again More
by m.day1535
April 26, 2026
At the end of December 2025 I traded in my Volkswagen and purchased a brand new Ranger. By March It had multiple issues. (Power windows, AC/Heat, and defroster stopped working, scratched glass on inside of i purchased a brand new Ranger. By March It had multiple issues. (Power windows, AC/Heat, and defroster stopped working, scratched glass on inside of instrument cluster, and strange noise from steering column). Truck was in service for over 2 weeks with unsatisfactory updates or service. I sold it back to the dealership at a loss. Bad experience altogether would not conduct business with Southern again. More
by mattjohnston28
