Southern Ford
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,228 reviews
Stephanie was wonderful polite and patient. She made the whole process go smoothly. I really enjoyed my experience with her. Thank you so much. She made the whole process go smoothly. I really enjoyed my experience with her. Thank you so much. More
Once I finally reached the service department, Mr. Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in Johnson was able to take all my concerns and schedule an appointment. There were some additional items that were brought to my attention via video in a text. Overall it was a great visit More
Great service from this establishment and team. Stephanie is a great asset to the team, and one of the main reasons I bring all of my vehicles here to be serviced. Stephanie is a great asset to the team, and one of the main reasons I bring all of my vehicles here to be serviced. More
No return communication from him. No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 e No return calls until the general and service manager was contacted Had to bring the vehicle in twice back to back. Price quoted was raised by $400 each time from $700 quote and price on message board sent and get there $1000 plus with both visits. Service manager had to intervene with the service. Not to mention on the first visit he didn't initially address the issue the vehicle came in for; he sent me a message of what they found; something totally not relevant. I just came to have the ABS reset. With more to be expressed but not at this time- my recommendation is Maybe he is in need of additional training or a new position; customer service is not working for him. More
Poor communication, not ready for repairs, incomplete repairs Original service advisor diagnosed the wrong thing and did not return phone calls in timely manner. Next appointment was delayed because part repairs Original service advisor diagnosed the wrong thing and did not return phone calls in timely manner. Next appointment was delayed because part was not ordered in time for service appointment and after repairs were made the computer wasn't cleared of DTCs which cost me 130 dollars to get diagnosed and removed More
Stephanie is an asset to the dealership. Concerning to see how busy she is on most of my visits. Give her a raise! Concerning to see how busy she is on most of my visits. Give her a raise! More
I always have a great experience with Stephanie. She listens and she makes sure that all of my concerns are addressed. She listens and she makes sure that all of my concerns are addressed. More
From the time I pulled in Jonathan was there to make sure my service was completed like I requested and kept me updated. my service was completed like I requested and kept me updated. More
They were honest about timelines and about what needed to be done. 10/10 would come again be done. 10/10 would come again More
At the end of December 2025 I traded in my Volkswagen and purchased a brand new Ranger. By March It had multiple issues. (Power windows, AC/Heat, and defroster stopped working, scratched glass on inside of i purchased a brand new Ranger. By March It had multiple issues. (Power windows, AC/Heat, and defroster stopped working, scratched glass on inside of instrument cluster, and strange noise from steering column). Truck was in service for over 2 weeks with unsatisfactory updates or service. I sold it back to the dealership at a loss. Bad experience altogether would not conduct business with Southern again. More










