Southern Kia Virginia Beach - Service Center

They were excellent direct and extremely informative on what to prepare for in my next visit as well as details on my current. what to prepare for in my next visit as well as details on my current. More

4 hours for my first service on my truck. I was the third person checked in. I watched the waiting room fill up and then empty out. Not one word from anyone about what was going on. I inquire I was the third person checked in. I watched the waiting room fill up and then empty out. Not one word from anyone about what was going on. I inquired about my truck around hour 3 and was told it is being wrapped up. 45 mins later someone finally pulled my truck up. I will never visit this dealership again, and frankly I am contemplating just selling my truck and getting a Tesla, because I won’t have to deal with these xxxxty dealerships every time I need an oil change. More

Ashley was responsive after we went to the manager. Impossible getting information. Short and/or incomplete diagnosis. No cause given only 'need a new engine' Payment by phone wasn't run until several Impossible getting information. Short and/or incomplete diagnosis. No cause given only 'need a new engine' Payment by phone wasn't run until several days later after being told it had been complete More

Shelby is a really great service advisor! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia! More

Professional kind sales people and finance folks. We appreciate their help purchasing our new car We appreciate their help purchasing our new car More

Great service an also quick waited no longer then 30 minutes they also cleaned my car minutes they also cleaned my car More

I have always been impressed with service and personal. I have owned three kia cars. I have owned three kia cars. More

After work was done, more damage arose. No prework video done. Told GM would call, no call. Phone system is horrible. Threw 3% CC charge on customers with no warning. Bad business No prework video done. Told GM would call, no call. Phone system is horrible. Threw 3% CC charge on customers with no warning. Bad business More

Job not completed properly. Need to take it back to complete the job. Not satisfied. Need to take it back to complete the job. Not satisfied. More

Dealership damaged my vehicle and left me no choice but to pay for it myself to get it fixed. Reported services was done but it was not. Replace the wrong part which caused another delay in my repairs to pay for it myself to get it fixed. Reported services was done but it was not. Replace the wrong part which caused another delay in my repairs More