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Southpoint Honda - Service Center

Durham, NC

4.4
131 Reviews

131 Reviews of Southpoint Honda - Service Center

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July 21, 2023

Disappointed about receiving recommendations for work I just had done. Lowers my confidence in this shop. More

by TOM.VHUBSCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russell
July 21, 2023

The rep that assisted me was very pleasant and courteous, unlike the last time I was there. More

by YREZAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeFrancesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Swarthout
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Terrible customer service and long wait times. Would it match discount from competitor Honda dealership More

by lexijohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demorio
July 21, 2023

I hope that they will be more considerate with costumers and give more options in repairing the parts rather than quoting with a very expensive amount that is unnecessary. I was happy with the results at th More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeFrancesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Prompt service and friendly staff. Good setting in the waiting room. I like the env. More

by wh0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeFrancesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Swarthout
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

I was scheduled at a certain time and stil there for 2 hours been nice to be taken write away More

by needhambryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeFrancesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Swarthout
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Excellent customer service. Don’t tell me that’s I to have write a certain number of words. Next time I will not answer your survey. More

by STENGERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Butler
July 21, 2023

Excellent service — thank you to Adjub for his help! We also appreciate the comfort of the waiting room. More

by jim@informintl.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adjud
July 21, 2023

Service ce took way too long and the pager I had didn’t work so I didn’t know my car was done More

by r_schneegold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Deal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk woman was very friendly and helpful
July 21, 2023

Gerald always exceeds my expectations! He is a wonderful ambassador for your company. Thank you for all. More

by iraklionas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald