Spirit Automotive Chrysler Dodge Jeep
Lubbock, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Best Service Ever! I received top of the line experience as soon as I stepped foot out of my vehicle, everyone was helpful in many ways! The best car purchase I've ever I received top of the line experience as soon as I stepped foot out of my vehicle, everyone was helpful in many ways! The best car purchase I've ever had. More
So far terrible service. My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts wer My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts were ordered and I was told it would be done "in a few days" after calling multiple times on the 21st I finally was able to speak to the service manager. I was told the truck was being worked on it would be done Wednesday(23rd). Whenever Wednesday rolled around I hadn't received a call, so I call the service manager back to find out my truck hasn't even been worked on yet and probably wouldn't be done until the following week. I drove by today ( November 27th) and the truck is still sitting out back in the same spot it was two weeks ago. So obviously I'm either being lied too, or I'm just an idiot. I've been out of a vehicle for a few weeks now, cancelled picking up some house hold good I needed from Amarillo, and still having to bum for rides. I will update my review whenever I receive my vehicle. I usually do not write reviews, but I feel like the service manager is not being honest with me 12/3/16 I picked up my truck, was told it would break in fine on the way to Amarillo with all New gears in the rear end. Before I even made it into canyon my rear end was whining so loud i couldn't hear my wife talking to me from the passenger seat. I found one of the only open shops on a Saturday night and they took my diff cover off, the fluid was completely burnt up, and there was metal shavings inside of it. Upon further investigation they discovers the spider gear was the wrong size. The parts aren't easily available, so I was told it would make it back to Lubbock but it would be loud. Monday I will be back at the delearship. I'm sure my truck will sit another 3 1/2 weeks and still not get fixed properly. Thanks Spirirt Chrysler. You put my wife and I in a vehicle that had the wrong size parts inside of a rear axle. I'm sure glad it didn't lock up and I hope it doesn't on my way home to Lubbock tomorrow. Spirit Chrysler "fixed" my truck after a week of it breaking down in Amarillo. I drove it around a thousand miles and the rear end begin to whine again. 01/09 the truck is back at spirit dodge and I will wait to see what they do this time. I'm not expecting much. I've made contact with a delearship in Abilene that said they would gladly fix the vehicle for me. That may be option if Spirirt can't take care of the issue. This will be their third attempt at fixing my rear axle. More
Found the right fit My salesman knew his inventory and was able to find the right fit for me pretty quickly! Would definitely recommend visiting the sales team at Spirit My salesman knew his inventory and was able to find the right fit for me pretty quickly! Would definitely recommend visiting the sales team at Spirit Automotive Chrysler Dodge Jeep.. More
Used car for college student We needed a car a reliable car on short notice and Andrew provided us with an outstanding vehicle, at a fair price and superior customer service. The We needed a car a reliable car on short notice and Andrew provided us with an outstanding vehicle, at a fair price and superior customer service. The buying process was faster than I have experienced in the past and you can tell they care about their customers. Good follow up after the sale to make sure we are completely satisfied. We had a great experience at Spirit and recommend working with Andrew. More
Horrible experience.....multiple times!!! Ok, so service department is horrible. I was forced into using this location to repair the vehicle. The first time I was told everything would be cove Ok, so service department is horrible. I was forced into using this location to repair the vehicle. The first time I was told everything would be covered by the warranty. When I went to go pick up the vehicle I was forced to pay $300 in order to get the vehicle back. They had also done some extra repairs that I never approved and was forced to pay for those services as well. This is after having to repeatedly call for updates because no one would call me to let me know what was going on. So less than a year later, I had to take the vehicle back to them again because the repairs were not done correctly. I had to take the vehicle in 4 separate times before the repairs were actually done. I was also told that everything would be covered and fixed. Well no surprise the service manager went back on what I was originally told and I had to take the vehicle to someone else and pay for the damage that Spirit dodge had caused themselves. So basically, do not take your vehicle to them for ANYTHING! If you do record the conversation because they pull you in telling you that you won't have to pay anything and then it's a different story when it's all said and done. Service is horrible, they go back on what they say and apparently their technicians do not do things right the first time. More
Great service it's a relief knowing I can trust my local dealer to get my car serviced quickly-in and out on the same day-awesome people it's a relief knowing I can trust my local dealer to get my car serviced quickly-in and out on the same day-awesome people More
Horrible Service I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Contin I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Continue to change parts that weren't necessary felt like they were just taking advantage of the warranty. Horrible service More
Fraudulent credit reporting I called in because I had seen a vehicle on the internet I had questions about. Clearly stated to the sales rep that I had prior financing qualified e I called in because I had seen a vehicle on the internet I had questions about. Clearly stated to the sales rep that I had prior financing qualified elsewhere, but because they had had my personal information from a previous inquiry they pull my credit file again and have since refused to remove the inquiry on my credit file. Must be trying to meet a quota definitely not reputable to deal with them. Buyer beware More
Did good! Will definitely go back when we're ready for a new vehicle, Thanks for the hard work! I will recommend Spirit to any family or friends looking for a n Will definitely go back when we're ready for a new vehicle, Thanks for the hard work! I will recommend Spirit to any family or friends looking for a new or used vehicle More
Warranty issue My 2014 charger broke down on the side of the road in the middle of the night on July 8th I had it towed to spirit after 2 weeks of no vehicle they pu My 2014 charger broke down on the side of the road in the middle of the night on July 8th I had it towed to spirit after 2 weeks of no vehicle they put me in a rental car thru enterprise i call everyday I've been hung up on 5 times in a row while being connected to service Doug is the only person that I could talk to when he was available I would call at different hours of the morning and afternoon he would be out to lunch now it's September 17th Doug has been fired and George calls my husband to drive from Amarillo to Lubbock to pick my car up when he gets there he is informed that our car has been ready for 10 days but we cannot have it until we pay for the rental out of pocket even tho warranty is supposed to cover the rental car. So after the general manager comes out and tells my husband unless he wants to pay $800 for the rental car he needs to leave their property. How come I have called every single day about my car and get no response that it is anywhere our fault that y'all took over 2 months to fix my car and charge me for a rental when my car is still completely under warranty! Don't ever bring your car to this dealership they try to scam people out of their money and hold their property! More