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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
880 Reviews

880 Reviews of Spitzer Buick GMC Parma - Service Center

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July 31, 2025

I was very happy with Spitzer Buick on Brookpark Road, recently I ran into an issue with my car I had just purchased. Not only did they resolve the issue with my vehicle but they exceeded my expectations! More

by jchaps407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ashley
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July 31, 2025

Quick to get an appointment and service, Good work and no pressure with upselling service offerings. Wasbkeptninformed and was provided a detailed report of the overall health of my vehicle. Now the Ugly. More

by Davevaper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 29, 2025

Kelly Buckner was the first person I had contact with. She explained everything to me, what needed to be done and what was the most important thing to take care of first. Everything was completed and I wi More

by HBECK318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We are so glad that Kelly was both helpful and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 28, 2025

Efficient clean You're fishing clean, well staffed, and everyone was friendly, the coffee was good More

by Tholztrager8
Recommend Dealer
Yes
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Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We are so glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

July 27, 2025

Very unprofessional and I will never bring my vehicle back or recommend you all to anyone else sorry More

by Jeremiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Spitzer Buick GMC Parma responded

Jeremiah , I'm so sorry to hear about your experience . I'd like to talk more about it and see if there's anything we can do to remedy the situation and make you satisfied . My name is Ron and I'll do what we can for you.

July 27, 2025

Great service, friendly employees! Everything taken care of with explanation of what needed to be done and what was done. More

by HBECK318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are glad that our team provided you with thorough and efficient service. Your safety and satisfaction are our utmost priorities. We hope to see you again the next time you are in need of automotive service.

July 26, 2025

Efficient and polite! !! Always a good experience! Been coming here for 10 years for service! More

by Wallace8678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Cunningham
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Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Wallace, Thank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that our team consistently provides you with a top-notch experience. Please do not hesitate to give us a call if we may ever be of further assistance to you.

July 26, 2025

Joe in car sales was very helpful as well as each one in the sales process. More

by GREGDONOUGH5611
Recommend Dealer
Yes
Employees Worked With
Joseph Ashley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Thank you for leaving Joe this positive review! We are so appreciative of the opportunity to work with you, and we are glad that Joe took great care of you. We wish you safe travels! If there is ever anything more that we may assist you with, please do not hesitate to give us a call.

July 26, 2025

He was great still waiting for him to find the second key for the vehicle that we purchased More

by TonyD
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Tony, we appreciate you taking the time to leave us this 5-star rating. We strive for 100% customer satisfaction and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

July 25, 2025

The service department provided a video showing the repairs my vehicle needed. Their assessment was thorough, and they discovered other issues in the tear-down. More

by DAN.KOSAREO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Spitzer Buick GMC Parma responded

Dan, thank you for your positive review! We are glad that our team got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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