Spitzer Buick GMC Parma - Service Center
Parma, OH
302 Reviews of Spitzer Buick GMC Parma - Service Center
Always the best customer service I’m new to the GMC vehicles Travis and he’s tech personal makes sure the we as a customers get treated the right way They go the extra mile to make sure the your ve vehicles Travis and he’s tech personal makes sure the we as a customers get treated the right way They go the extra mile to make sure the your vehicle it’s safe to drive and have the maintenance done the right way once . More
fast and friendly customers service on time. quick service and fast . they call you to remember the appointment. quick service and fast . they call you to remember the appointment. More
I am very pleased with the purchase. The whole process was filled with information and at the same time fast and without pressure, which made me feel comfortable. Thank you. The whole process was filled with information and at the same time fast and without pressure, which made me feel comfortable. Thank you. More
Excellent service very professional and friendly personnel. Prompt on wait . Very nice coffee machine and love my chocolate candy personnel. Prompt on wait . Very nice coffee machine and love my chocolate candy More
I called to have an appointment for warranty work. I told them what work I needed done and that it should be under warranty. They made my appointment and I dropped off my truck. I then got a call from I told them what work I needed done and that it should be under warranty. They made my appointment and I dropped off my truck. I then got a call from the service tech Dominic who was actually great to talk with. He informed me that unfortunately it’s not covered under my warranty. So I called the warranty company to fight with them. Even though when I bought the warranty I was told it’s covered of course I didn’t read the fine print to know that truck shocks aren’t covered. So this was all a waste of time. To top it off when I went to pick up my truck they tried to charge me for labor and a disposal fee. When I asked what the charge was for the lady had to get the service manager. Who made it seem like he did me this huge favor by waiving the “fee” when I would have never been there had I’d been told it wasn’t covered. My family has been shopping with Axelrod for years and bought many vehicles from them. It’s clear that Spitzer is a whole different company and doesn’t care about their customers so I will be finding a new GMC dealership for my next truck. More
Friendly and efficient. Did not have to wait long for oil change to be completed. Did not have to wait long for oil change to be completed. More
The dealer seems different since change from Axelrod to Spitzer. Despite setting an appointment, when I arrived there was no one to greet me as soon as I got out of my car for several minutes. Maybe hire m Spitzer. Despite setting an appointment, when I arrived there was no one to greet me as soon as I got out of my car for several minutes. Maybe hire more people. I’m also not a fan of the background music playing. Too loud and too much rock. Service itself was fine but I don’t like think I was listened to when asked what I was in there for and what I expected. I had to clarify it more than once. I expected better as Axelrod used to do this. More