Read Reviews Spitzer Motor City

Spitzer Motor City

Spitzer Motor City

13001 Brookpark Rd
Parma, Ohio 44130


(216) 267-2100

Spitzer Motor City
Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 34 reviews

4.8

4.8 out of 5

35 lifetime reviews

Spitzer Motor City

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Certified: Spitzer Motor City

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Spitzer Motor City has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Spitzer Motor City

Spitzer Motor City Inc always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

tchizmar
4/10/2013 2:20:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sid GrinsteinSid Grinstein
Kirk  KennedyKirk Kennedy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

I recently bought a new pickup from Spitzer and had a very good experience from start to finish. Everyone was very friendly and professional from the moment I stepped through the door.

What brought me to Spitzer instead of another dealership was their clear, no trick pricing on their website and on their cars in the lot. The price they display is the price everyone qualifies for, not like most dealers where you learn that the price on the internet was only for those who qualify for all these exclusive discounts (military, college grad, etc., etc.,). So, I was able to look at their cars and not be surprised what my car payment would be. To my surpise, I actually qualified for more discounts than were advertised - Not less.

What will keep me coming back was their polite and patient manner while I was being indecisive about which vehicle I liked the most. They made sure I fully understood the features of all of the vehicles I looked at and they were very knowledgable about their products. If you ever want a low-pressure car shopping experience where they treat you like a valued friend, then talk to Kirk Kennedy or Sid Grinstein - the two sales professionals I dealt with. They are the best in my book, and I have bought my share of cars over the years.

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mvacca
4/3/2013 9:56:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Ott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

I stopped in to look at the new Jeep and drove out with a new 2013 Wrangler unlimited. Bob Ott was easy to work with and explained everything and answered all my questions. I received a fair trade on my old jeep which made the deal even better. The whole staff at Spitzer was friendly and helpful. I would recommend Spitzer to anyone I know looking for a new car.

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TGalvin
11/27/2012 8:52:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Ott
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    N/A
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Spitzer Motor City:

I came in to look and test drive, I left with a Jeep Liberty, Bob Ott provided great customer service, he is a down to earth guy, was sincere and was not pushy. I never felt pressured or rushed to make my decision. I would definitely recommend Bob to anyone looking to purchase a new vehicle. I was impressed with the way Spitzer's are now making the price up front and easy to see on the vehicles. Thanks for making the process of buying my new Jeep Liberty easy.

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macaulj
11/16/2012 5:31:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Adib NaderAdib Nader
Randy SmithRandy Smith
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

Bob Ott was great to work with. Answered all my questions in detail, even brought in the service manager and sales manager to assist as necessary. I had many questions related to the purchase of my 2012 RAM 1500 Crew Cab 4X4.

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carman66
11/6/2012 10:24:37 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Ott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

My wife and i found a great used car and the Spitzer team went out of their way to make us happy while giving us a great deal. Bob Ott was particularly helpful by personally expediting the sale, even by staying after closing time to take care of the little details. We recommend Bob Ott, Ruben Chavez, Randy and the entire Spitzer team. Everyone was most professional and helpful.

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brocisa
10/29/2012 12:18:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bob Ott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

Bob was very friendly and accommodating. He worked with us to make sure we got what we wanted and at the price we wanted. He was very honest and upfront and that was greatly appreciated!

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stewartb
10/14/2012 7:47:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sid GrinsteinSid Grinstein
Adib NaderAdib Nader
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

My wife and I had been looking at 2013 liberty jeeps.Almost purchased one the day before we stopped at spitzer,but the dealer started playing the number game so we left.Found spitzer website with advertised prices.Got there early and met Adib as he was opening store.His upfront price was very fair and much better than the one we had from another dealer.We actually had a deal before store was open.Very pleasant people to work with.would recommend to a friend or family.Had a remote start installed and service people(Joe were great to deal with also.Car was ready when they said it would be.

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koala1263
10/1/2012 10:35:56 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Adib NaderAdib Nader
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

Well let me start from the beginning my husband was doing a lot of research on the new 13 jeeps. Since we live nearby we stopped on a Sunday and they were open we meet bob our sales guy very friendly and funny and test drove the Rubicon and sport well we ended buying the sport Pat took care of our financing she was great she found the best rate and friendly too Well bob had known we were interested in the Rubicon too and on Wednesday he called and said they had dealer pricing need less to say we are a JEEP family now
The only down side is that spritzer needs to remodel their dealership

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AnnaRD
7/28/2012 7:11:44 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Adib NaderAdib Nader
Randy SmithRandy Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

I would highly recommend the Spitzer on Brook Park road to anyone looking for a new car. As a first time buyer, I had been anxious about shopping for a new (used) car, but they made my experience comfortable, not stressed or pressured. Additionally, they had the right car for me, right on their lot, at an amazing price. Jim let me sit in any car I wanted without making me feel rushed. When I was ready to test drive a car, it was no problem. After a leisurely test drive and absolutely no pressure from anyone on the team, I felt completely confident and comfortable in my knowledge that this was the car for me. Randy even managed to finagle a great APR that matched my expectations/desires, even though this was my first time getting a loan for anything. I can't say enough about the team or the product - I love my new car and plan on sending my friends there in the future.

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Response From: Spitzer Motor City
Added: 7/30/2012 9:07:21 AM

Buying a new-to-you car can have it's ups and downs! We're happy we were able to find the perfect car for you and put together and awesome deal! Don't forget to bring the car in for your free car washes!

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apachemomma
7/24/2012 12:43:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy SmithRandy Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Spitzer Motor City:

Jim, was friendly, honest and made the experience of purchasing my first vehicle great. My family has bought two vehicles from this dealership and I will definitely recommend them.

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Response From: Spitzer Motor City
Added: 7/26/2012 1:43:48 PM

Thanks for continuing to support us! We appreciate being given the opportunity to earn your business again! Don't forget about your free car washes!

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