Springfield Hyundai - Service Center

ZERO STARS! !! My car was at Springfield Hyundai for over 3 weeks and I kept getting the run around from SERVICE ADVISOR ANTHONY FALCONE AND MANAGER AJ, THEY DID !! My car was at Springfield Hyundai for over 3 weeks and I kept getting the run around from SERVICE ADVISOR ANTHONY FALCONE AND MANAGER AJ, THEY DID ABSOLUTELY NOTHING BUT CAUSE ME MORE PROBLEMS FORCING ME TO TAKE MY CAR TO ANOTHER DEALERSHIP WHICH IN TURN COST ME OVER $300 . ALL BECAUSE YOU TWO CANT OWN UP YOUR WORK , OR LACK OF SHALL I SAY! VERY CARELESS AND INCONSIDERATE! I ADVISE YOU DO NOT BRING YOUR CAR HERE ! I WILL BE CONTACTING CORPORATE! More

I dropped my car off for a service appointment I scheduled the following morning. After I told the representative named AJ in the Service Department my appointment was for the next day, he still had scheduled the following morning. After I told the representative named AJ in the Service Department my appointment was for the next day, he still had me pull my car around for no apparent reason. I had someone waiting for me, so if I had to made them wait much longer they may have left me stranded. All for this Service Rep to have an ego trip. After I parked, a different rep confirmed that since I was leaving my keys in the drop off box, that I I just moved my car completely for no reason! Terrible service! More

Everett and Anthony are the most miserable incompetent people I have ever encountered in a customer service condition. I throw away coupons and spend full price elsewhere to avoid dealing with those two c people I have ever encountered in a customer service condition. I throw away coupons and spend full price elsewhere to avoid dealing with those two clowns. More

This man literally has the nastiest attitude and then has the nerve to also be incompetent. I throw away coupons from this place and pay full price elsewhere to avoid dealing with him specifically. He should the nerve to also be incompetent. I throw away coupons from this place and pay full price elsewhere to avoid dealing with him specifically. He shouldn’t be in customer service let alone management. He needs to retire and get away from paying customers. More

If you're looking to get your Hyundai fixed don’t go here. I would give this service no stars if I could. The past two weeks have been the worst car repair experience i’ve ever had, and my cars not even here. I would give this service no stars if I could. The past two weeks have been the worst car repair experience i’ve ever had, and my cars not even fixed yet. My Sonata was towed to Springfield because of a blinking engine light the morning of jan 24th. I had to be the one to call the next day to get any update on my car, whether it was being looked at, if an issue had been found, or if it had even arrived! The service manager Anthony called my mother and stated on Jan 25th that my car had not arrived and no one knew if the keys were delivered to a Springfield Hyundai employee or not. They were going to look for my lost car and call her back. She called back several times that day with similar answers, or no answers at all! Only on Jan 26th was my car located and service began. I was called the same day with an unsatisfying answer to my cars status. I was told initially that it had a Code 1326 Knock test sensor and that this was one of two recall notices to my make/model. I was informed that the work would be done Monday(jan 29th) to update the electrical components and replace a physical component. I received my car the afternoon of Jan 30th and the engine light was gone for 1hr before it popped back on while I was performing errands. I returned my car the same day. On the 1st I was called and told that It was actually an electrical issue in the HVAC and that work had to be done to that before I could pick it up, I approved at the time a $200 dollar charge to fix this issue. I called the 5th asking for a service update and was informed it was being worked on and would be ready tomorrow. The next morning I was told that my car was ready for pickup. I got to Springfield around 2pm and was driving home and once again my engine light engaged and I returned within less than an hour. Anthony, the service manager, the same one I had been working with the entire time, brought out the code reader and my engine light was back because of the original issue, a 1326 Knock sensor issue. The very same issue I was told was fixed 2 weeks ago. During that same stay he also stated that my car had significant rodent damage such as “chewed wires all over” which was part of the $500 dollar service fee I had just been charged, $300 dollars over what I was quoted on the 1st. I wasn't provided any proof, I wasn't shown any pictures, and this was never mentioned two weeks prior when my vehicle was inspected the first time on Jan 25th. My car was a daily driver, never in an accident, was driven up until it’s blinking engine light, had regular services, and oil changes over the four years I've owned it. The most major service it has ever had was a trunk latch recall. It has never once had as many supposed issues since I arrived in Springfield Hyundai service department in January. I feel like I have been lied to multiple times, and eventually fleezed and cheated for absolutely no service and no resolution to the five or so quoted ‘issues' with my vehicle. I’ve paid out $533 with absolutely nothing to show for, except excuses and so far empty promises. Again if I could give zero stars I would. More

RUDE & UNPROFESSIONAL receptionists that answer the phones , Very POOR COMMUNICATION with my assigned service advisor, very little to non existent ! Once in touch with a “manager” he again very POOR CO phones , Very POOR COMMUNICATION with my assigned service advisor, very little to non existent ! Once in touch with a “manager” he again very POOR COMMUNICATION, LACK OF KNOWLEDGE, NO SENSE OF URGENCY, NO HELP ! (My vehicle was in the shop over 3 weeks) and still not fixed! Very disappointed ! More

I was completely shocked at the rude obnoxious disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the requir disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the required services— just horrible. Really wish I saw these bad reviews beforehand More

NEVER EVER GO HERE! HORRIBLE EXPERIENCE. COMPLETELY DISHONEST. Lie about everything. Terrible customer service. Car was never even fixed and no remedy to the situation. HORRIBLE EXPERIENCE. COMPLETELY DISHONEST. Lie about everything. Terrible customer service. Car was never even fixed and no remedy to the situation. More

Scheduled online 3 weeks in advance, and received 3 confirmations for a Friday appointment. Did a nighttime drop off. Heard nothing all Friday. Was told at 3PM that they could not service my car unti confirmations for a Friday appointment. Did a nighttime drop off. Heard nothing all Friday. Was told at 3PM that they could not service my car until Monday because I "did not have an appointment." Service agent said online scheduling was "unreliable." I am speechless and won't be back to this dealer. More

This is an excellent Hyundai service location. The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make sure you are satisfied with the workmanship and services. My engine went a couple of years ago, and I brought my car into this dealership. They had a new engine installed quickly. This shop does honest work and does not overcharge. Keep up the good work guys and girls! More