121 Reviews of Springfield Hyundai - Service Center
Bad experience. Likes to ignore your concern and problem. Will believe her staff right or wrong. Likes to ignore your concern and problem. Will believe her staff right or wrong. More
My car was serviced days before scheduled and the problem was fixed. The gentleman working January 7th kindly understood my situation and had my car serviced before the scheduled. As I requested earlier that was fixed. The gentleman working January 7th kindly understood my situation and had my car serviced before the scheduled. As I requested earlier that week. More
Straight unprofessional, rude and condescending. Failed to address safety concerns. Vehicle left damaged. Terrible service Failed to address safety concerns. Vehicle left damaged. Terrible service More
Took my hyundai for service on my tire pressure light that remained on.$170 later and two hours I left they said they thought it was ok. It wasn't. I called three different times for them to contact me a that remained on.$170 later and two hours I left they said they thought it was ok. It wasn't. I called three different times for them to contact me as it wasn't fixed. They didn't return calls. I'm calling Hyundai directly. Don't get service here. More
Service department is the worse. They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything else you are responsible for. Worse mistake I did was leave Toyota for Hyundai. Toyota gives you updates every time your car went in for service. And when Toyota gives you, I believe 2 year maintenance that includes everything filters change, tap off all fluid, rotate tires. These goobers at Hyundai charged me over $300. and only 2 years into me buying my car. Went to Toyota to trade my Hyundai in, but everything is on back order, decided to try Volkswagen and left with one of a 2022 Taos. Hyundai I really would not recommend them. More
Had a issue with service June 20, it's now August the manager never called me or even followed up very disappointed! manager never called me or even followed up very disappointed! More
I wish I could give zero stars. I'm not the type to care too much about leaving reviews, but I will go out of my way to leave a negative review on every site possible to let people know to avoid this place too much about leaving reviews, but I will go out of my way to leave a negative review on every site possible to let people know to avoid this place at all costs. Take your business and money elsewhere. If your vehicle broke down literally in their lot, I'd still recommend pushing it to the Jeep or Honda dealerships a block down the road. 0/5 stars. More
Car engine died on my husbands 2017 Tucson with 64.000 miles three weeks ago Saturday. Total engine failure. No engine in sight and what’s worse no cars the dealership is not providing any transportatio miles three weeks ago Saturday. Total engine failure. No engine in sight and what’s worse no cars the dealership is not providing any transportation. Pete keeps telling my husband ‘oh we’re taking to Hertz.’ There’s a lot full of cars. Actually, what’s worse is my 2013 Hyundai Santa Fe had a total engine failure in March of this year ALSO. West Chester Hyundai however did a fantastic job, DURING THE PANDEMIC, and replaced my engine in several days and set me up with a car. Hopefully the Better Business Bureau will take up this case. More
Best dealership I’ve dealt with personal I highly recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! More
Had to have my one year old car towed to the dealer after it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time thi it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time this happened and asked them to check again to see if there was any defect with the screw. Everett called back and told me they put tamper proof spray on the screw. I told him I was offended by this, why would I tamper with my car, stand on the side of the road with my son for an hour, and be without my car for a day? I asked to speak to a manager and Everett hung up on me. When picking up my car, I spoke to the managers AJ and Stacey would continued to insist that it was suspicious that the screw came loose twice. These are some of the most offensive and condescending people I have ever encountered. More