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Steve Schmitt Kia - Service Center

Florissant, MO

3.6
48 Reviews

48 Reviews of Steve Schmitt Kia - Service Center

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November 03, 2023

Justin is the absolute best thing that could happen to a service department. He makes me feel like I am just going to see my best friend. I feel no pressure just pure customer service! Kory Bullerdick offer More

by Lrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Bullerdick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Steve Schmitt Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2023

Justin makes my service so hassle free and convenient that it makes me feel like I am part of the family. He attends to all to all my needs day in and out. More

by jmaher594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory Bullerdick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kory Bullerdick gave me such a high number for my appraisal I almost wanted to marry him!
Nov 03, 2023 -

Steve Schmitt Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you for choosing Steve Schmitt Kia, we look forward to having you as a valued customer for many years to come!

April 15, 2023

Very good, busy on Friday's I was attended very quickly even though your showroom was very busy. Thank You for all your help. More

by kimhatcher78
Recommend Dealer
Yes
Employees Worked With
4
Apr 16, 2023 -

Steve Schmitt Kia responded

Thank you for choosing Steve Schmitt Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 31, 2023

Wonderful experience all around, leasing my vehicle was fast and simple and service goes above and beyond. More

by Keira Summers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bullerdick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bertram Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Bullerdick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Mayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Wilson, Jenai Mickens
Apr 02, 2023 -

Steve Schmitt Kia responded

Keira, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 17, 2023

I’m so happy I chose your dealer. The ladies at the service counters were so friendly and extremely helpful. The mechanic gladly installed my tire very quickly. I received professiona More

by TRUELYBLESSED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Kelly
Mar 19, 2023 -

Steve Schmitt Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 12, 2023

I first had to deal with service dept do to a nail being in my tire. They patched up tire after that everything was fine. I live in an area where they’re doing construction heavy so maybe a couple wks to mo More

by harrisbria12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bullerdick
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Bertram Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Coleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Montrell (Trell) Scott
Feb 16, 2023 -

Steve Schmitt Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 11, 2023

Waiting over two weeks for call back concerning charges from last service,after numerous messages left. More

by HELENRMORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle, Frank
Feb 16, 2023 -

Steve Schmitt Kia responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, Helen, we can get to the bottom of this.

February 07, 2023

Service Dept is very speedy. Knowledgeable about the vehicles and always were very nice about all details. More

by SWEETSHOPMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Steve Schmitt Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Steve Schmitt Kia!

February 06, 2023

The best car services for having tires air checked. Not just for Kia Car owners. More

by MICHELE-OWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Steve Schmitt Kia responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Schmitt Kia.

February 04, 2023

They got the car in and serviced in an quick and efficient manner. Its always nice to come to this dealership. Thanks More

by weisenhorngary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Steve Schmitt Kia responded

Thanks for sharing about your experience with Steve Schmitt Kia. We appreciate your business and hope to see you again soon!

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