Stohlman Automotive - Service Center

5/29/07 I purchased my 2006 Passat via Inernet sales 5/29/07 I purchased my 2006 Passat via Inernet sales group. I have taken the car in for numerous small "fixes" and regular service, I am very satifi 5/29/07 I purchased my 2006 Passat via Inernet sales group. I have taken the car in for numerous small "fixes" and regular service, I am very satified with the service. Now the product and VW of America's customer service, well that is a different story. The workmanship is not stellar (evidenced by the need to perform "recall" repairs and/or updates) ; the corporate office's follow-up customer service training etc is lacking... but I like the looks of he car, the ride and the implied safety features. In summary. VW Stohlman has very good customer servie, VW of America could learn customer servie from Stohlman More

I would never recommend anyone buy any of VW's piece of crap cars. They are the worst made cars on the road. My 2001 Jetta was in for service a week after I bought it because of a faulty master cylinder. crap cars. They are the worst made cars on the road. My 2001 Jetta was in for service a week after I bought it because of a faulty master cylinder. From then on for the 2 years that I had the car, it was in about 20 other times. What a piece of junk. My advise to all in this country who has just elected for 4 more years of xxxx, is never to buy a VW. I would rather have a Ford. More

All those people with good experiences, well you got lucky! My wife bought her '02 Passat from this dealership. They ripped her off on the price (I was off-shore on duty), when I came back I was disappo lucky! My wife bought her '02 Passat from this dealership. They ripped her off on the price (I was off-shore on duty), when I came back I was disappointed but didn't express the feeling too much. Afterwards when we have had gone there for servicing, the crew has always been rude, they are not helpful and they treat you like an un-valued customer. Once we dropped off the car for repairs and it came back with a dent in the rear bumper. Took them more than 2 days to fix that and NO LOANER CAR ever. That was there big selling point to my wife, we will have a loaner car anytime you need repairs. Now my wife has to drop the car off for 3 days for them to fix a clucking noise and STILL THEY ARE NOT GIVING HER A LOANER CAR. THEY ARE A BAD BAD BAD dealership. More

Stohlman is certainly the worst Volkswagen dealer in the Washington, DC/Metro area. I've had multiple encounters over several visits, including both service appointments and potential sales, and every sing Washington, DC/Metro area. I've had multiple encounters over several visits, including both service appointments and potential sales, and every single time I've been seriously disappointed by the dealer's representatives.<br><br>I really enjoy my current VW and I do have an appreciation for the entire model line-up, but I can't recommend Stohlman to anyone for anything. Don't waste your time or energy at this dealership, you'll most certainly be disappointed in the end.<br><br>Please take note that I have raised issues directly with Stohlman's management and with Volkswagen of America, offering each ample opportunity to address my dissatisfaction, but neither made any attempt to turn my experience(s) into something more positive. I offer my review here on dealerrater.com not as an anonymous rant, but as a customer who has not received any acknowledgment from VW or Stohlman in my previous attempts.<br><br>If you have a VW and need service or if you're interested in a new car, try any dealer in the DC area except Stohlman. <br><br>VW of Alexandria, while in a shadier part of town, has much better service even though their facilities lack the shine of Stohlman's.<br><br>VW of Fairfax is pretty decent, from what I understand, but I have no first-hand experience with their staff.<br><br>Springfield VW is an average, but positive dealer, from what I've heard.<br><br>Finally, Martens (in the District) is supposed to be great, but again, I have no first-hand experience.<br><br>Good luck. Avoid Stohlman and tell your friends the same. More