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Stoops Buick GMC

Plainfield, IN

4.7
428 Reviews

1251 Quaker Boulevard

Plainfield, IN

46168

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Showing 428 reviews

July 27, 2024

Stoops was very responsive, cost competitive and very easy to work with compared to other dealers. Highly recommend Stoops and ask for Mr. Wilkerson.. They are also a family owned business. More

by Barb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Wilkerson, Jim Meyers
July 17, 2024

We purchased a used car from Stoops Buick GMC in Plainfield, IN (July 2024). We were very pleased with our salesman, Kent Fisher, and the whole process. We found the car through autotrader, we chec More

by Linda Adams
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kent (Fish) Fisher
June 11, 2024

Excellent customer service and professional techs. They went out of their way to make me comfortable while I waited More

by jtaylor14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Golladay, Cristie Stocking
June 07, 2024

Great team in service department and body shop! Aaron Anderson especially has super customer skills. Everyone is great but Aaron leaves no stone unturned in taking care of all his customers. Som More

by joeedmiston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Anderson, Susie Rose
February 21, 2024

ALL THE STAFF I ENCOUNTERED WERE VERY COURTEOUS AND EXTREMELY HELPFUL. ONE PARTICULAR STAFF MEMBER WENT ABOVE AND BEYOND MY EXPECTATIONS. AS SIMPLE AS IT MAY SEEM, HE DID THE FOOTWORK TO FIND MAINTENAN More

by edcrtwrght09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Anderson
December 31, 2023

I go to stoops to purchase a used vehicle. I test drive the vehicle I was interested in. All was good then here goes the salesman saying add ons for a used vehicle. WOW. Etching in the glass 2 More

by politically correct
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve
Jan 03, 2024 -

Stoops Buick GMC responded

Thank you for taking the time to share your experience with us. I apologize for any confusion or frustration you may have experienced during your visit. Our aim is always to provide transparent and fair customer service, so it's disheartening to hear that you feel otherwise. While we do offer additional services and add-ons for our vehicles, they are completely optional and we strive to communicate this clearly to our customers. We understand that not everyone may find value in these extras, and we respect your decision to opt out. In regards to the cost of these add-ons, please know that we aim to provide competitive pricing based on factors such as quality and convenience. However, we appreciate your feedback and will take it into consideration when reviewing our pricing structure. Again, I apologize for any inconvenience caused. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. We appreciate your feedback and value your business.

December 20, 2023

Aaron is very efficient as a service writer. Gets me back into the garage quickly and always updates me if there's any issues. I always come in first in the morning so that I can request Joe as More

by toaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Joe
November 09, 2023

Very professional sales and service staff. Great service and customer service. Would highly recommend for all your auto needs. Nice to offer Veterans discount as well. More

by mrchapman1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service, Jim Meyers, Toni Golladay
August 21, 2023

Fast , simple , great friendly people great deal it's been a week husband still outside looking at his truckk!!! More

by byrdlana19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Barker
January 02, 2023

Paid for broken tail license plate light repair. Left with license plate light out. It was late and all the mechanics had already left. So I still need it fixed More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristie Stocking
Jan 05, 2023 -

Stoops Buick GMC responded

John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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