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Stoops Buick GMC

Plainfield, IN

4.5
424 Reviews

1251 Quaker Boulevard

Plainfield, IN

46168

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Showing 424 reviews

February 21, 2024

ALL THE STAFF I ENCOUNTERED WERE VERY COURTEOUS AND EXTREMELY HELPFUL. ONE PARTICULAR STAFF MEMBER WENT ABOVE AND BEYOND MY EXPECTATIONS. AS SIMPLE AS IT MAY SEEM, HE DID THE FOOTWORK TO FIND MAINTENAN More

by edcrtwrght09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Anderson
December 31, 2023

I go to stoops to purchase a used vehicle. I test drive the vehicle I was interested in. All was good then here goes the salesman saying add ons for a used vehicle. WOW. Etching in the glass 2 More

by politically correct
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve
Jan 03, 2024 -

Stoops Buick GMC responded

Thank you for taking the time to share your experience with us. I apologize for any confusion or frustration you may have experienced during your visit. Our aim is always to provide transparent and fair customer service, so it's disheartening to hear that you feel otherwise. While we do offer additional services and add-ons for our vehicles, they are completely optional and we strive to communicate this clearly to our customers. We understand that not everyone may find value in these extras, and we respect your decision to opt out. In regards to the cost of these add-ons, please know that we aim to provide competitive pricing based on factors such as quality and convenience. However, we appreciate your feedback and will take it into consideration when reviewing our pricing structure. Again, I apologize for any inconvenience caused. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. We appreciate your feedback and value your business.

December 20, 2023

Aaron is very efficient as a service writer. Gets me back into the garage quickly and always updates me if there's any issues. I always come in first in the morning so that I can request Joe as More

by toaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Joe
November 09, 2023

Very professional sales and service staff. Great service and customer service. Would highly recommend for all your auto needs. Nice to offer Veterans discount as well. More

by mrchapman1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service, Jim Meyers, Toni Golladay
August 21, 2023

Fast , simple , great friendly people great deal it's been a week husband still outside looking at his truckk!!! More

by byrdlana19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Barker
January 02, 2023

Paid for broken tail license plate light repair. Left with license plate light out. It was late and all the mechanics had already left. So I still need it fixed More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristie Stocking
Jan 05, 2023 -

Stoops Buick GMC responded

John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 22, 2022

I was very pleased with my visit to Stoops I was very pleased with the fact that they brought me home and picked me up after my car was serviced More

by ronpatbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Golladay
Dec 26, 2022 -

Stoops Buick GMC responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 23, 2022

Several years ago my dad bought a car from Stoops Buick. They did a really awesome job taking care of him, which really impressed me. I've never bought a car at a dealership before, so this time I went t More

by Bryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destinee Saunders
Oct 29, 2022 -

Stoops Buick GMC responded

Bryan, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 25, 2022

We bought a used car at Stoops Buick & our salesman was Rich Santomassino. He was great to work with, very professional, very personable, answered all our questions, was not pushy and explained all the de More

by Richard S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Santomassino
Jun 25, 2022 -

Richard S responded

Thanks for a pleasant experience.

May 16, 2022

I called Stoops to see about a new Terrain. They looked at their inventory and the said one was available. I said, "Great, I'd like to com out to the facility and put a deposit on it. I worked More

by John B
Recommend Dealer
No
Employees Worked With
Carson Barker
May 18, 2022 -

Stoops Buick GMC responded

Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Stoops Buick-GMC (866) 729-4581

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