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Subaru of Utica - Service Center

Utica, NY

4.7
400 Reviews

400 Reviews of Subaru of Utica - Service Center

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October 30, 2024

My potential work is always explained in detail with upfront pricing. Subaru America and the local branch is easy to work with and guarantee their work! More

by JMICHEL7249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Subaru of Utica responded

We love to read reviews like yours. We're glad you had such a positive experience with us. Thank you for choosing Subaru of Utica. If you need anything else at all, you can always call us or stop by. We're here to help!

October 21, 2024

Another great service appointment at Subi Utica! Checked vehicle in w Vince Gonzalez whom I have frequently worked with previously. Always spot on with what needs to be done, got my Outback into the More

by JZZAMNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Melendez, Paw Htoo
Oct 22, 2024 -

Subaru of Utica responded

Wow, that's quite the compliment and music to our ears. Thank you for the glowing review and kind words about our team members. We are here for you when you're ready for another job well done at Subaru of Utica!

October 19, 2024

I own my fourth Subaru. Not only is it the finest car on the road, but the customer service that goes with the Subaru is exemplary. You know your vehicle will be well taken More

by CAMK1946
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Subaru of Utica responded

Thank you for sharing such a glowing review of Subaru of Utica! We're glad to hear that our team has consistently provided exemplary service and care for your vehicles. Your kind words about the staff's friendliness and professionalism mean a lot to us, and we look forward to continuing this level of service in the future!

October 18, 2024

The service was very quick and thorough. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. More

by DAVID_767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Subaru of Utica responded

David, it's wonderful to hear that you had a positive experience with our team at Subaru of Utica. It's great to know the video message and reasonable pricing added value for you. Thank you for your feedback, and see you during your next visit!

October 15, 2024

I have been nothing but thoroughly pleased with this dealership! From my purchase to service - it has been wonderful More

by JWATSONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Subaru of Utica responded

We're delighted to hear that your experiences with Subaru of Utica have been so positive! Thank you for sharing this feedback and choosing us. We hope to serve you again soon!

October 08, 2024

everyone was very polite joanne did a good job after the building was reopened after the fire trucks left More

by DIANECA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Subaru of Utica responded

Thank you for taking the time to review Subaru of Utica! It really means a lot to hear that you’re happy. We look forward to serving you again!

October 02, 2024

My experience at this dealership was fantastic! The service writer went above and beyond to replace my wiper blades because I forgot to include that request when I checked in. More

by RRAHN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Subaru of Utica responded

Hello! Thanks for your positive feedback! If you need any further assistance, feel free to reach out to us at Subaru of Utica. We'd be delighted to help you again!

October 01, 2024

I have always been treated very well with Subaru. However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocke More

by DEBBIEAIKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Cardello
Oct 03, 2024 -

Subaru of Utica responded

Debbie, I apologize for the lack of communication and the unexpected costs you experienced. It's crucial that our customers are fully informed about any additional expenses, especially when it comes to warranty work. I understand how frustrating this must have been and would like to discuss your concerns further to ensure this doesn't happen again. Please reach out at your convenience. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 01, 2024

I received excellent service in a timely manner. They kept me updated along the way. More

by LISA1230
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with us. Thank you for your positive feedback about Subaru of Utica. We hope to see you again. Safe travels, Lisa!

September 28, 2024

5 hours waiting . Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. More

by NURSE10NURSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Subaru of Utica responded

Hello, I apologize for the long wait and incomplete job. It's concerning to hear about the lack of communication and unfulfilled service agreement. Please reach out to me so we can address these issues directly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

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