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Subaru of Utica - Service Center

Utica, NY

4.7
329 Reviews
Call Service Center (315) 624-7774

329 Reviews of Subaru of Utica - Service Center

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May 10, 2024

Exceptional service from Sales and Service Department. Door .side molding was applied expertly and quickly. More

by KLDEERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VALON DELIU, DELIVERY SPECIALIST
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May 10, 2024 -

Subaru of Utica responded

We're delighted to know you had an exceptional experience with our Sales and Service Department at Subaru of Utica. Thanks for the positive feedback!

Helpful
May 10, 2024

No complaints. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. More

by RCAVANO
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Subaru of Utica responded

We're glad to know that Joanne and our team at Subaru of Utica could provide you with a timely service check-up, reminding you about the lifetime oil change feature. We appreciate your positive feedback!

Helpful
May 10, 2024

My 2020 Ascent was in their service area for 2 1/2. Days to address excessive noise when driving over bumps. Paid $1600 and the problem wasn’t fixed at all ! Have a future appointment but I’m losi More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Subaru of Utica responded

I'm sorry to read about your ongoing issue with the noise in your vehicle. It's concerning that you've had this experience after investing time and money into its repair. We'd like to regain your confidence, so please reach out directly before your next appointment so we can ensure a more satisfactory outcome for you. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

May 13, 2024 -

HLTMFRYE responded

Dan: I was very pleased how service advisor Vincent Gonzalez and his two mechanics figured out the cause of the excessive noise problem when traveling over a bump with my 2020 Ascent. It was fixed in a timely fashion today and it boosted my confidence in your service people and department overall. My wife and I have purchased 3 new Subaru’s over the years from Utica Subaru and look forward to getting the fourth in the near future. Harold L. Frye

May 14, 2024 -

Subaru of Utica responded

Thank you for taking the time to update your review! It means a lot to us that you were willing to speak with us and get everything sorted. Drive safe! We look forward to seeing you again.

Helpful
May 08, 2024

Everyone is very helpful! The waiting area is clean and comfortable. Snacks & water are appreciated! More

by JCROOK72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Subaru of Utica responded

Reviews like this make our day! Thank you for your business and your kind words. We hope to see you again if we can be of assistance in the future.

Helpful
May 05, 2024

I was greeted right away. I only saw one person working and in seconds there was someone else there to help. Everyone is friendly, Knowledgeable and efficient. More

by CAROLRDH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Subaru of Utica responded

We always love it when our customers have a positive experience at Subaru of Utica! Our team always aims to provide efficient and friendly service, and so we're especially glad we hit the mark for you. Thank you for choosing us as your preferred dealer and hope to see you again, Carol!

Helpful
May 05, 2024

Subaru of Utica never disappoints. Fast and reliable service. Friendly service department and the video is great. More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder
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May 06, 2024 -

Subaru of Utica responded

We're delighted to know you found our service at Subaru of Utica fast, reliable and friendly. Thank you for appreciating the video feature too! We look forward to serving you again in the future. Drive safe!

Helpful
May 04, 2024

Vinny has always had my back! I also worked with Stenio who helped me get my Starlink set up. More

by CITRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Subaru of Utica responded

Thank you a bunch for your positive feedback! It's awesome to hear that Vinny has been such a reliable support for you. And kudos to Stenio for getting your Starlink all set up! We're glad we could assist you every step of the way. If you ever need anything else or just want to say hi, don't hesitate to reach out to us at Subaru of Utica. We're here for you, and we appreciate your continued support!

Helpful
May 04, 2024

Amazing service with Joanne and the entire team. Will definitely recommend this dealership to everyone! More

by BYRONCORTEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Eakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Subaru of Utica responded

It's wonderful that you received amazing service from Joanne and our team at Subaru of Utica! Your recommendation means a lot to us. Thank you so much for the review, and we look forward to providing you with five-star customer service again in the future!

Helpful
May 04, 2024

Professional and courtesy along with helping explain what was done to my vehicle. Very satisfied and as always. Service hours are very convenient to a loyal customer base. More

by BPALLOTTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Subaru of Utica responded

It brings us joy to read that you had a satisfying experience with our team at Subaru of Utica! We strive for professionalism and courtesy, so it's great that we hit the mark. Thank you for being a loyal customer. We look forward to serving you for years to come!

Helpful
May 03, 2024

Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder
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May 06, 2024 -

Subaru of Utica responded

It brings us joy to know you've been satisfied with our service at Subaru of Utica! The video is just one way we try to keep things transparent and easy for our customers. Thank you for the positive feedback. Come back and visit us anytime you need our assistance. Our team is here to help!

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