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Suburban Ford of Ferndale

Ferndale, MI

3.8
529 Reviews
SUBURBAN FORD OF FERNDALE It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle. Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms. When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out. For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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21600 Woodward Ave

Ferndale, MI

48220

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Showing 529 reviews

February 17, 2016

Above and Beyond! I went to this dealership looking to get into a new lease and left with an amazing experience. Originally, I was faced with not being able to make an More

by Bradford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Swanson, Brad Rummer
Feb 19, 2016 -

Suburban Ford of Ferndale responded

We are so happy that Jake and Brad could make your car buying experience so positive. It is great that Jake went above and beyond your expectations and we hope he can do that again! We hope you are enjoying your new vehicle and we look forward to working with you again!

February 17, 2016

Awesome Experience Everyone I met with at this dealership was so great to work with. I have not purchased a new vehicle in a while, so it was a very good experience and More

by Linda82202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Rummer- finance, Moe Doueik, Michael MacEachern
Feb 19, 2016 -

Suburban Ford of Ferndale responded

Linda, thank you for your feedback! It is great to hear that Michael and the rest of our team could make your experience with us so pleasurable! We hope you are enjoying your new vehicle and we look forward to working with you again in the near future!

February 16, 2016

Amazing experience I contacted Suburban Ford of Ferndale to get a lease Fusion for my daughter. I contacted the dealership and was assigned to Andre Evans as the sales r More

by Pavlo Korostelov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Evans
Feb 19, 2016 -

Suburban Ford of Ferndale responded

We are so happy that you had a positive experience with Andre! It is great to hear that he could find your daughter the perfect Fusion, with all her wants and needs! We strive to have the best customer service and it's great you were provided that. Thank you for your feedback and we hope your daughter is enjoying her new Fusion!

February 09, 2016

great Nick helped us to get a great lease program and an even greater Explorer at Suburban Ford of Ferndale. We would go back again. Thanks. More

by Kelley and Kelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Burns
Feb 10, 2016 -

Suburban Ford of Ferndale responded

We are so happy we were able to make your car buying experience a pleasurable one. Congratulations on your new Explorer and we hope to serve you again in the future!

January 31, 2016

Above and beyond! I was skeptical about dealing with Suburban Ford due to a prior bad experience in Sterling. Mr. Evans was extremely professional in a very personal wa More

by Skulldaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad in financing., Andre Evans
Feb 03, 2016 -

Suburban Ford of Ferndale responded

Frankie, thank you for your feedback! Customer service and satisfaction are our top priorities and we are so glad that Andre could provide you with that! Enjoy your new vehicle and we look forward to working with you again in the future!

January 29, 2016

Fair, competitive,very helpful, My salesman and the finance dept worked hard to better my deal. They also fought to get me a better interest rate than I was quoted elsewear, The enti More

by Seriousplay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Swanson, and finance person whose name I cant remember also
Jan 29, 2016 -

Suburban Ford of Ferndale responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with our team and we look forward to serving you again in the future!

January 14, 2016

I had a wonderful and exciting experience The quality of service at Suburban Ford of Ferndale was very outstanding , the salesman Mr.D.Lietz was also very helpful and professional his experti More

by kourt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dennis lietz and coleen
Jan 15, 2016 -

Suburban Ford of Ferndale responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Dennis! We look forward to serving you again in the future and we hope you enjoy your new vehicle!

January 13, 2016

Darin Fogle my salesman for life! My girl and I were on our way from Virginia to Michigan for the holidays when my 08 Escape ran into transmission troubles. We limped it to my parents More

by FordEdge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Fogle
Jan 15, 2016 -

Suburban Ford of Ferndale responded

Thank you for your positive feedback! We're sorry to hear about your car troubles but it is great that Darin could turn that around for you! Customer service and satisfaction are always our top priorities and we are so pleased that he could provide that for you! We look forward to working with you again and we hope you are enjoying your new vehicle!

January 08, 2016

Excellent servie with friendly agents Thank to Ford .com where I start my journey in searching for my new car. Suburban Ford of Ferndale is where I met Andre Evans. A warm and friendly p More

by MsBeard5246
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Rummer**, Andre Evans
Jan 08, 2016 -

Suburban Ford of Ferndale responded

Thank you for your feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

January 04, 2016

Amazing people! Very helpful! They helped me get financed for the truck of my dreams. Very very friendly and pleasant staff! I would recommend buying from this dealership to everyo More

by 2003CobraThomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Deramo, Dayna Kaufman, Colleen Coleman
Jan 04, 2016 -

Suburban Ford of Ferndale responded

Congrats on your new truck! Customer service is our top priority and we are so glad that we could help you find the truck of your dreams! We hope to give you another great experience and we look forward to seeing you!