Suburban Ford of Waterford - Service Center

It is never easy to have to take your car in for repairs and waiting to hear what the damage may be but the level of customer service that was given put me at ease. I had a terrible experience with Tom Hol and waiting to hear what the damage may be but the level of customer service that was given put me at ease. I had a terrible experience with Tom Holzer Ford in Farmington, MI and was dreading bringing my car to another dealership. Our service consultant (Nathan Bolton) was extremely helpful and communicated everything each step of the way. He went above and beyond my expectations. When I walked in the door to pick up my car I was greeted by each and every staff member which made me feel good about the service that was performed on my car. Everyone was extremely helpful! I explained my situation that I had experienced with the other dealership and Nathan even took it upon himself to apologize on behalf of that dealership and even gave a discount to me because of the horrible experience that I had. Not many places have the level of customer service that is clearly demonstrated each and every day here. Thank you! More

When i was looking for a new truck Linda told me to go nad look at the trucks at Suburban Ford if Waterford. i took her advice and met with linda. Linda asked me what i wanted in a truck and showed me m nad look at the trucks at Suburban Ford if Waterford. i took her advice and met with linda. Linda asked me what i wanted in a truck and showed me many options. I had already looke at Toyota and Chevy trucks, but i decide in the ford F-150 that Linda showed me. Linda was very professinal and curtious. The next time i neeed a truck i will be looking at Suburban Ford of Waterford and Linda for her assitance. More

I am the owner of a 2008 Ford Escape which I love. I was I am the owner of a 2008 Ford Escape which I love. I was in an accident in February with over $10,000 in damage to the vehicle. Thanks to Domini I am the owner of a 2008 Ford Escape which I love. I was in an accident in February with over $10,000 in damage to the vehicle. Thanks to Dominic and Andrew in your collision shop, my car was returned to me in excellent condition. I can't thank you enough for the wonderful job you did. I apprececiated both your concern and your professionalism. Again, many many thanks for a job VERY well done. Donna Serwin More

Suburban Ford of Waterford has been my dealership since I took delivery of my 2004 40th anniversary edition Mustang. I love my Muatang and everyone there knows it. I have had such wonderful service and help took delivery of my 2004 40th anniversary edition Mustang. I love my Muatang and everyone there knows it. I have had such wonderful service and help and I always know what I need to keep my Mustang healthy. If I need something or something is wrong all I have to do is call and ask for Shawn Porter and he will have me come right in and the problem is always taken care of. Before Shawn Porter was my service professional I had someone else who was jsut as good and I feared my great service would end. But I was so wrong. Shawn Porter is great and I couldn't be happier. I am always happy to come in for my service and will continue to do so because as I have told them there at Suburban Ford of Waterford I want my car to last til I am 80. I am 54. So thank you for the great service and the great service professional I have in Shawn Porter. I am also happy to say that Gary Loffman, the man who drives you home if your car has to be left there for a long time. He is a great guy and always takes time to talk to me and is very, very pleasant. I am so happy Suburban Ford is my dealership. Thank you. Debbie L. Gubala More

Went to service dept since they were open late (after my work hours) for noise heard in front suspension. At first I was told they couldn't get me in because of service tech had left for day. So, I went to work hours) for noise heard in front suspension. At first I was told they couldn't get me in because of service tech had left for day. So, I went to talk to my sales rep about cross bars for roof rack, which he was able to get for me right away. Then he introduced me to Service Mgr who was able to distinguish the issue I was hearing front wheel and promptly fixed both front tires (tie rod ends or something like that). Under factory warranty. Very satisfied as I had cancelled another appt to just come there and take care of. Thanks for turning an almost waste of time drive over to a positive experience afterall! More

took my truck in for a door repair and paint. recieved it back after 12 days. the paint is spotty, and swirled. the door panel popped off as well as the window handle. more door doesnt lock or shut at all. t back after 12 days. the paint is spotty, and swirled. the door panel popped off as well as the window handle. more door doesnt lock or shut at all. there was styrofoam coffee cups and cig butts in the bed of my truck when i picked it up. it took over an hour for them to find my truck when i picked it up. Updated.... The problems listed above were addressed and all but the door was fixed upon return. The door is scheduled to be repaired. they employees were very polite and handled the situation professionally. More

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