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Suburban Honda - Service Center

Farmington Hills, MI

3.8
103 Reviews

103 Reviews of Suburban Honda - Service Center

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January 17, 2022

I have been going to this Honda dealership for service on my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Kasenow
Jan 19, 2022 -

Suburban Honda responded

Tom, we truly appreciate your honest feedback. Thanks again for taking the time to leave us this information about your recent visit.

October 05, 2021

Pat was very helpful when I brought in a newly purchased used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to fa More

by ThomasFMorse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Wilson
Oct 06, 2021 -

Suburban Honda responded

thank you for the review

August 05, 2021

I just picked up my 2009 Honda Accord from having service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations More

by gdh148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Kasenow
Aug 12, 2021 -

Suburban Honda responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 28, 2021

Jesse is very professional. I had an AC problem and I tried to get it taken care of outside a dealer because I actually thought I would end up with a bill of $1,000 to $2,500. Firestone has done mainten More

by andymi1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Tech, Jesse Kasenow
Aug 12, 2021 -

Suburban Honda responded

thank you for a very kind review, we work hard to take care of customers, glad we could help.

February 18, 2021

I drive out of my way to work with Jeff. When it comes to repairing and maintaining my vehicle, Jeff is the only service rep I trust. Jeff's opinions and recommendations I highly value. More

by cbrad742
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Suburban Honda responded

thank you for the nice comments, Jeff and the staff work hard everyday. we strive for 5

January 19, 2021

Patrick Wilson and Bob Spurgeon were very helpful to me at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before t More

by steven weingarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Wilson
Jan 20, 2021 -

Suburban Honda responded

glad to hear we are taking great care of customers. thank you for the great post

July 22, 2020

Friendly and fair. Cares about the customers and staff. Had an issue with battery and had the team look at it right of way and all the better. More

by Sunseeker2020
Recommend Dealer
Yes
Employees Worked With
Dan Bembas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Suburban Honda responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Honda.

July 20, 2020

I emailed Mr. Bembas regarding a parts issue and he contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was More

by pennywilly
Recommend Dealer
Yes
Employees Worked With
Evan Granroth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bembas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Suburban Honda responded

Thank you so much again for your feedback! We hope you have a great day!

December 19, 2019

Unscheduled Service Visit I was visiting relatives in the area and one of the problem indicator lights on my Accord came on. I was facing a 360 mile drive home and was not com More

by jjmaher1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 20, 2019 -

Suburban Honda responded

We're so happy that we were able to help you and got you back on the road in no time at all. This is what we do every day. Thank you for the kind comments in the review and your trust in us. We appreciate you and your business. Have a happy, healthy and prosperous 2020.

July 12, 2019

Another great experience Jesse was able to get my car (and me) in and out quickly once again. This dealership has kept my Honda with over 160,000 miles running like new. More

by HondaGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Kasenow
Jul 13, 2019 -

Suburban Honda responded

Hondaguy, thank you for your kind words and this wonderful review!

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