Suburban Volkswagen of Farmington Hills - Service Center

Very happy with the response from Keith and Mikey the service writer experience it was very professional and we are happy with the service we received any future service that’s needed for the car. We wil service writer experience it was very professional and we are happy with the service we received any future service that’s needed for the car. We will be bringing it back to your dealership. Thank you. More

Very accommodating and understanding dealer over the 9 years they serviced my Touareg. Recommended. Brian Cummings is great! years they serviced my Touareg. Recommended. Brian Cummings is great! More

Brian is the main reason I always I visit this dealership. He is always listening and provides great recommendations. I would recommend to my friends and family! dealership. He is always listening and provides great recommendations. I would recommend to my friends and family! More

I am providing an update on my last complaint. After the below complaint was posted, I received call backs from Service Advisor Brian and Service Manager Keith the following day. Both apologized for their below complaint was posted, I received call backs from Service Advisor Brian and Service Manager Keith the following day. Both apologized for their lack of follow thru and reassured me the situation would be “made right”. Brian advised me he would order a new rear bumper; have it painted and call me to set up an appointment. After a week of waiting, the appointment was set for Friday, Jan. 21st; Brian called Thursday, Jan 20th to request rescheduling of the appointment to make sure the “right” Service Tech. would be available. The appointment was rescheduled for Thursday, Jan. 27th and Brain arranged for service valet. The Service Dept had the vehicle for the entire day on Jan. 27th. When the vehicle was returned, the bumper was not replaced. A pathetic and feeble attempt was made to “color in” the deep gouges in the rear bumper. Contact was made with Keith who tried to fabricate a story that he tried to call me to explain the situation. As all cell phone owners know, all in bound and out bound phone numbers are recorded in the cell phone log. No calls were made to me. Next his excuse was the wrong bumper came in, the box was labeled rear bumper and the part number was right but the part was a front bumper. I find it disturbing a Service Tech does not know the difference between a front and rear bumper. Keith then stated a new bumper would be ordered and should be delivered by Friday Afternoon, Jan. 28th. He also stated he would contact me to set up an appointment and he would “make it right”. As of this date February 4th, I have not been contacted. As I have previously stated: If you want professionalism, honesty, and integrity, PLEASE take your vehicle to another service location. I am giving VW Farmington Hills Dealership a less than zero rating for the Service Department. In 2021 I had my vehicle in multiple times for preventative maintenance as prescribed in the owner’s manual. Each time my car was not ready as promised; the time span required to complete simple tasks was generally 3 days. Service Advisor Brian Cummings is a master at making excuses; not enough service bays, your tires were not ordered, staff shortages, the necessary equipment is not available. The only time I received an update on the status of my vehicle was when Brian called to advise me my car was not ready. I was patient and understanding. My visit in October was the last straw; damage was done to my vehicle’s rear bumper by the dealership while in their care. I found damage to my vehicle when I went to pick it up. So I pointed out to Brian, who did state this was not on here when you dropped It off and he would talk to the Service Manager to see how it could “be made right”. I was advised by Brian that the rear bumper would be replaced; he would order the bumper, have it painted and call me to set up an appointment to have the bumper installed. This conversation took place on October 25th; he thanked me again for being understanding about their service personnel causing damage to the vehicle. So far, I have not received a call from Brian; when I called on December 27th, he stated he would check on the situation and call me back Tuesday, December 28th. No call back was received; I left a voice message for him on Mon. Jan 3rd and Tues. Jan. 4th. On Tuesday, Jan. 4th, I was able to speak to the Service Manager Keith about the situation; and I was advised by him that he would investigate the status on this situation, and he would call me back on Wed. Jan 5th. As of this date, January 11, 2022; he never called me back. Why are they not calling back as they indicated? I would think Keith a “Manager” would hold himself to a higher standard and follow thru on his words or promised actions. So far, the Farmington Hills VW Service Department has demonstrated a total lack of respect and concern for their customer’s needs. If you like being lied to and inconvenienced, this is the place to go. If you are looking for accountability, honesty, or integrity, please take your vehicle to another service location. Kim Hatchell. More

Brian Cummings is a very conscientious and respectful service advisor and a great ambassador for Surburban VW of Farmington Hills. People like Brian will keep me coming back. service advisor and a great ambassador for Surburban VW of Farmington Hills. People like Brian will keep me coming back. More

Very knowledgeable, very helpful. Knows the product and able to address all of the customers concerns with skill and ease. Very helpful and conscientious in performing duties of a Service Writer. able to address all of the customers concerns with skill and ease. Very helpful and conscientious in performing duties of a Service Writer. More

I recently had my car in for service. My service advisor (Maureen Kelly) was great to deal with. She kept in contact with me the entire time to let me know how they were coming along with the fix. I highly (Maureen Kelly) was great to deal with. She kept in contact with me the entire time to let me know how they were coming along with the fix. I highly recommend her if you need to have your VW serviced. Great Job More

Pleasant and Knowledgable Brian was helpful and knowledgeable when it came to replacing tires (multiple times) that blew out on my VW Arteon. Very pleasant person and I would c Brian was helpful and knowledgeable when it came to replacing tires (multiple times) that blew out on my VW Arteon. Very pleasant person and I would certainly recommend working with him! More

Worst Dealer ever. Will do anything for money. Cheating. Here is my case. I was trying to install led lights on Volkswagen Jetta. In that process i have misplaced one small fuse. So, my car started crankin Here is my case. I was trying to install led lights on Volkswagen Jetta. In that process i have misplaced one small fuse. So, my car started cranking but couldn't start. I have towed it this dealership and explained them the problem over phone. They said it costs 140$ just to diagnose the issue. Next they called me and said "we found the issue with your car and it is going to cost around 450$ to fix it". Then i got an idea, one my friend has same model car. I asked him to send me the picture of the fuse box from his car. By seeing at that picture i figured out that i have misplaced one fuse. I called dealership and asked them not to repair it. Straight away i went to the dealership. Here comes that interesting part. lol. They kept the fuse in correct place and drove my car to parking lot and after parking it, they kept the fuse back in wrong place. I paid 140$ and then just kept the fuse in correct place myself.. car starts ..:-) This dealership just wants money. They make use of the fact that customers have minimum mechanical knowledge.. Just to replace a fuse in correct place, they want to charge 450$. Please work for customer satisfaction. We just believe you guys blindly. We dont know much about cars.. Dont try to cheat us. one day you will get caught.. like this.. More

The epitome of worst I’ve been fooled by this dealership. I questioned a $500 charged on the Purchase receipt stating that it is aftermarkets. Their explanation was that i I’ve been fooled by this dealership. I questioned a $500 charged on the Purchase receipt stating that it is aftermarkets. Their explanation was that it is for free oil change from 10k to 50k services and no further details of the service package. It was just an email. When I brought the car for it’s 1st oil change, what they’re telling me is different. When I ask for someone to speak with, this dude Jimm seems to ignored it and just want me to leave, dude.. you are so arrogant! More