Sunset Volkswagen

I was quickly greeted upon arrival. I was escorted back to the waiting room and offered coffee, water or snacks. Shortly after my service advisor met me to discuss my needs. My oil chan I was escorted back to the waiting room and offered coffee, water or snacks. Shortly after my service advisor met me to discuss my needs. My oil change and tire rotation were done quickly and I was on my way! More

If I could give this dealership zero stars, I would. My experience with Sunset Volkswagen has been nothing short of a nightmare, and I am writing this review to warn anyone considering doing business wi My experience with Sunset Volkswagen has been nothing short of a nightmare, and I am writing this review to warn anyone considering doing business with them: do not. Back in May, we purchased a 2018 Hyundai Sonata with only 67,000 miles on it; a mileage that should not raise major concerns for a vehicle of that year. Within two weeks, we began experiencing engine knocking and other concerning noises after driving less than 100 miles. When we reached out for help, we were met with silence and deflection. Our original salesman, Michael, who had been all smiles at the time of purchase, suddenly disappeared; no returned calls, no responses to texts. From there, everything spiraled: Within 30 days, the air conditioning system completely failed. Within 60 days, the axle and engine mounts went out. Within 90 days, water began leaking into the cabin. By 120 days, the alternator failed. Now, less than six months later, the engine is burning oil at an alarming rate (likely pistons or another major engine component), and the thermostat has failed. All told, I have put over $3,500 in repairs into this car — on top of the $14,000 purchase price. At this rate, I could have bought a more reliable vehicle outright from a reputable brand. And let’s be clear; this isn’t just about money. These failures are serious safety hazards. A failed axle or engine mount can cause catastrophic accidents on the highway. An alternator or thermostat failure can leave a driver stranded in dangerous situations. An engine burning oil at this rate is not just a mechanical inconvenience; it’s a fire hazard and a potential death trap. Sunset Volkswagen sold me a car that could have endangered me, my family, and others on the road. This dealership claims their vehicles are “inspected” and “maintained to the highest quality.” That is an outright lie. Either they knowingly sold me a lemon, or they are so negligent in their inspections that they completely missed multiple major issues that became glaringly obvious within weeks. Neither explanation is acceptable. It is obvious Sunset Volkswagen has no interest in accountability or customer care. Once they make the sale, you are on your own. Their silence and refusal to address our concerns speak volumes. I am writing this review as both a frustrated customer and a cautionary tale. If you are considering buying from Sunset Volkswagen, understand the risks: you may end up with an unsafe, unreliable, and costly vehicle, while the dealership washes their hands of any responsibility. For your safety and your wallet, take your business elsewhere. More

From the time we contacted the dealer, and spoke with Rosse Rojas (Sales Associate) the process for obtaining a new vehicle was simple from start to finish. Rosse's great customer service and professiona Rosse Rojas (Sales Associate) the process for obtaining a new vehicle was simple from start to finish. Rosse's great customer service and professionalism created an enjoyable experience at Sunset Volkswagen of Sarasota. We wish Rosse a continuous success and a great future within the Organization. Thank you Bradley Silver (Sales Manager), Cordell Johnson (Finance Manager) and special thanks to the General Manager Mauricio Sanchez for your personal approach and diligence to make this deal happen the best way. We are very grateful and happy with our new car. We will definitely recommend to family and friends. More

Prior to purchasing my car the service was wonderful then everything changed once I bought it. I kept getting notices regarding my trade in. I left many messages for various people at the dealership over se everything changed once I bought it. I kept getting notices regarding my trade in. I left many messages for various people at the dealership over several weeks, all with no response. I had to call Volkswagen the company to file a complaint in order to get a call back. Finally got a callback from my sales person to which he told me he would check into it and get back to me. Several weeks prior he had told me that. I would never own another Volkswagen let alone give them my business. More