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Sunshine Toyota - Service Center

Battle Creek, MI

4.4
313 Reviews

313 Reviews of Sunshine Toyota - Service Center

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August 11, 2023

Loved the service ethic at this dealership! Timely service, great people! I would recommend this dealership’s service department! More

by egwintx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Sunshine Toyota responded

Thank you so much for this great review!

August 08, 2023

I usually prefer to write positive reviews but the last few times my vehicle has been serviced, my appointments have taken much longer than expected. Last week I had an appointment at 8 am for a tire rot More

by Jen T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Sunshine Toyota responded

Jen, Thank you for the feedback. I apologize for the excessive wait time you experienced. I will address this issue with our service team and we will work to improve the process to better service our customers in the future. Our goal at Sunshine Toyota is always 100% customer satisfaction. If you have any other concerns, please let me know. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

July 31, 2023

Explanation of services needed, quick update and excellent respect. All points discussed and repaired quickly More

by fellabaumw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Etheridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Sunshine Toyota responded

Thank you, we appreciate your positive review about your recent experience with us!

July 28, 2023

It takes over an hour and a half for just getting an oil change here More

by Slhelg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Aug 14, 2023 -

Sunshine Toyota responded

We’re sorry that your recent visit felt short of your expectations. I want to personally apologize to you about your extended wait and any inconvenience that occurred. We realize we are not perfect and feedback like yours, provides us on ways we can improve. Thank you for your feedback. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

July 18, 2023

This dealership was able to get me in for service quick and solved the problems. More

by B09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alysa Clines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Sunshine Toyota responded

Thank you, we are so happy to read such a great review!

June 01, 2023

I have a 2019 Tacoma and the warranty says 60 month warranty on paint , I had a small area above the fender that peeled and now Toyota said that’s for rust not peeling paint.. More

by Mco2025
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Whalen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Sunshine Toyota responded

We're sorry that your recent experience was less than satisfactory. At Sunshine Toyota we are committed to providing our customers with a first-class experience. A representative from Toyota is coming to look at the paint issue on your Tacoma next week. We welcome the opportunity to assist you in resolving this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

May 10, 2023

Be careful when you take your automobile and this dealership because if you get a diagnosis and don't get it repaired here they won't stand by the diagnosis More

by Gabelozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Howes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alysa Clines
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Sunshine Toyota responded

Gabriel, We are sorry that your recent experience was less than satisfactory. We strive to provide accurate diagnostics and stand by our work. If you have the time, please contact me directly to discuss this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

August 25, 2022

The dealership was congenial and informative. They located the issue, gave us information, pricing and time needed to fix the issue. More

by Jan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
SARAH
August 19, 2022

I have always appreciated the personal experience that Sunshine Toyota provides. The waiting room is exceptional and I really appreciate that they are dog friendly. More

by Shafe1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know the employees name
Aug 23, 2022 -

Sunshine Toyota responded

We appreciate you as a customer and look forward to seeing you again!

May 23, 2022

Excellent customer service. Did not even buy the car from them and they treat us as valued customers. My father is 97 and lives alone and i’m his daughter and live in a differen More

by benskat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Whalen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Sunshine Toyota responded

We are happy to hear about your positive experience with us at Sunshine Toyota. We appreciate you both as customers.

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