Suntrup Nissan

I gave it a great rating because we dealt with other dealerships before going to Suntrup and we were very disappointed. We started looking for a Jetta TDI at a O'Fallon Illinois VW dealer. We tried nego dealerships before going to Suntrup and we were very disappointed. We started looking for a Jetta TDI at a O'Fallon Illinois VW dealer. We tried negotiating a good price but the salesman wouldn't help us out and he actually started to talk down to us like we were stupid. I do not recommend going to the O'Fallon Illinois VW Dealer (off N berg). I was plesantly surprised when we got to Suntrup. I heard horrible things from another dealership and online reviews. My experience was not horrible at all. It was an actual sigh of relief. We almost didn't go there because what we have read online. I am glad we did. We are now owners of a Jetta TDI. The finance guy (Jeff ...) was great to. So My wife and I recommend Brain Fiddleman (salesman) and Jeff ... (Finance) Just a note on the good rating for Quality of Work. We rushed the sale a little and the car wasn't as clean as I would have expected.(some dirt around the trunk) More

I have rated Customer Service, Friendliness, Overall Experience, and Price each with a 5 rating due to the overall, positive experience my family just had with our sales consultant, Aaron T. Young, whic Experience, and Price each with a 5 rating due to the overall, positive experience my family just had with our sales consultant, Aaron T. Young, which resulted in the purchase of a 2010 Nissan Sentra SR. I have provided a selection of N/A on Quality of Work for the dealership as we have just signed the paperwork for the purchase of the car and have had no experience with the dealership's service department. Overall, our experience with Aaron was very positive. Despite being a little surprised to find the price was raised approximately $1000 from what we were quoted originally (due to the car we were dealing with on the original quote not having one of the optional packages we very much wanted--the VDC package for stability control/safety), we really did get an excellent price for the car. Aaron's temperament and manner for a sales consultant is, in my opinion, exceptional. He is very amiable, patient, and anxious to meet all one's needs without being overbearing or putting any pressure on the customer. We found him to be very helpful: full of details when requested and simple and straightforward on main points. I would recommend this dealership and Aaron to anyone in the market for a new car. More

I had a great experience with Aaron. He was very knowledgeable about his cars, which I did very much appreciate. You would hope and expect this from all salesmans but is not always the case. He wa knowledgeable about his cars, which I did very much appreciate. You would hope and expect this from all salesmans but is not always the case. He was never pushy or made me feel rushed. When I went to pick up the car around closing time, he made sure I knew how everything worked. He did not make it seem like I was putting him out for staying past closing. He worked hard to make sure I got everything I wanted on my car. I very much appreciate all his time and everything he did for me. My car purchasing experience was great becasue of Aaron. More

Jim Hensiek was a wonderful salesman. He never pressured us. He was always very friendly & professional. I would definitely recommended all my friends go see Jim for a new car. I adore my new car & part of us. He was always very friendly & professional. I would definitely recommended all my friends go see Jim for a new car. I adore my new car & part of that reason is the amazing customer service Jim Hensiek provided! More

I visited the dealership on Saturday, May 22 with the intent of seeing if I could qualify for a new car. We were approached by Salesman Travis Gude (spelling). OMG, he was so pleasant, no pushy, extreme intent of seeing if I could qualify for a new car. We were approached by Salesman Travis Gude (spelling). OMG, he was so pleasant, no pushy, extremely mannerable, and most of all I felt like he was working for me with regards to trying to make me happy. Customer Service is #1 in my opinion without it, consumers will want to shop elsewhere. He really should not be selling cars, but teaching salesmen all over the metropolitan area about Customer Service. He was the absolute best and I would highly recommend the dealership to all my family and friends and even strangers to go see Travis. He ROCKS, the best salesman EVER. More

Others passed us by when we got there, but Aaron was busy and still made it a point to let us know he was willing to help us. He went the extra mile to get us the deal we were looking for. It was getting to and still made it a point to let us know he was willing to help us. He went the extra mile to get us the deal we were looking for. It was getting to be closing time, but we never felt like he rushed us. More

Working with Jim to buy a car was a great experience. He didn't rush me at all and he helped me look at all the possible options that I had. Normally going to dealerships the salesmen rushed me and made me didn't rush me at all and he helped me look at all the possible options that I had. Normally going to dealerships the salesmen rushed me and made me feel like I only had a few options but Jim was anything but that. Thanks to Jim I got a new altima and I will be coming back whenever I need another car. Thanks for the great experience. More

Working with Arron was a great experience. He was very knowledeable of the nissan line, very patient with me when it came to my indecisiveness of what i wanted to purchase a new or used vehicle. If you're knowledeable of the nissan line, very patient with me when it came to my indecisiveness of what i wanted to purchase a new or used vehicle. If you're in the market for a nissan Mr. A Young is your man More

Aaron Young was the salesman for the purchase of my new car. He was very informative and professional. He showed me a variety of Altima's so I can choose the one that fit me best. He gave me the best rat car. He was very informative and professional. He showed me a variety of Altima's so I can choose the one that fit me best. He gave me the best rate of all the dealerships I visited. I purchased the car I wanted with extra amenities for a great price. The experience was awesome! More

I purchased a Nissan Altima Coupe from Suntrup Nissan and that is where I met Aaron Young. I had a great experience at this Dealership and Aaron Young was a pleasure to work with!!! Aaron was very friendly that is where I met Aaron Young. I had a great experience at this Dealership and Aaron Young was a pleasure to work with!!! Aaron was very friendly and knowledgeable. I am so happy with my new Nissan!! More