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Suntrup Volkswagen - Service Center

St. Louis, MO

3.8
75 Reviews

75 Reviews of Suntrup Volkswagen - Service Center

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January 12, 2021

I came in Suntrup for a oil change prepared to sat a few hours because I did not have an appointment. Daniel and Ryan was great! He told me that is procedure but they will get to my car in a timely manner! More

by Tammy Jetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Thoele
Jan 13, 2021 -

Suntrup Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here in our service department. Please let us know if we can do anything in the future!

January 01, 2021

Suntrup is always wonderful to do business with! They are courteous, professional and treat customers fairly. My latest service representative Rick did an amazing job by keeping me updated on my vehicles pro More

by Nickels4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Thayer
Jan 05, 2021 -

Suntrup Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Suntrup Nissan/VW we are glad to have you as a customer.

December 31, 2020

The service write Ian did an excellent job answering my questions about my car and then followed up with what was fixed and done with my car. Thanks. More

by robert j.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Suntrup Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Suntrup Nissan/VW we are glad to have you as a customer.

December 30, 2020

Buyers beware!Horrible service they told me they had the Buyers beware! Horrible service they told me they had the right to refuse service to anyone they want. My heat has been broke for over a year(2018 br More

by Badcs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blaze Schrieber
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2020

We are always really pleased with the service at Suntrup. Scott and Ian made sure everything was taken care of quickly and efficiently. I am confident that my Passat will keep running strong thanks to thei More

by walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Suntrup Volkswagen responded

Hi Thanks for sharing your thoughts about your experience with Suntrup Pre-Owned. We appreciate your business, and hope to see you again soon! Please don't hesitate to give us a call if you need anything.

December 11, 2020

My 2020 Atlas was making some front end noises that were difficult to diagnose. Ryan Thoele was very patient and professional with me. They were able to fix the problem and the car drives like brand-new a More

by 4343essen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Brekel, Mike Novak
Jan 05, 2021 -

Suntrup Volkswagen responded

Thank you for choosing Suntrup Nissan/Volkswagen, your feedback and rating mean a lot to us. We're glad to hear that our service team provided such a seamless experience, and we hope to see you again!

December 10, 2020

Been buying and servicing my vws here for over 40 yrs. Dave Reimer and the techs take very good care of my vehicles. You should give them a try if you haven't already. More

by Wilhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riemer
Jan 05, 2021 -

Suntrup Volkswagen responded

Thank you for choosing Suntrup Nissan/Volkswagen, your feedback and rating mean a lot to us. We're glad to hear that our service team provided such a seamless experience, and we hope to see you again!

December 09, 2020

Always fast always friendly. Scott in service went above Always fast always friendly. Scott in service went above and beyond making sure I got the correct service and best price and lined up a rental car. More

by bcall
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Suntrup Volkswagen responded

Thank you for choosing Suntrup Nissan/Volkswagen, your feedback and rating mean a lot to us. We're glad to hear that our service team provided such a seamless experience, and we hope to see you again!

December 05, 2020

I appreciated being able to come to the Suntrup without an appointment and get my oil changed and tires rotated. Danny was very pleasant and the work was done in less time than I was told when I arrived. More

by Nan D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Dec 07, 2020 -

Suntrup Volkswagen responded

Thanks for sharing your thoughts about your experience with Danny here at Suntrup Nissan. We appreciate your business and hope to see you again soon!

November 11, 2020

David was my service advisor and he was friendly and helpful. They went above and beyond to determine that the error message I received was due to VW car-nets service being down on a particular day as o More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riemer
Nov 13, 2020 -

Suntrup Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David met your expectations. Thank you again for choosing Suntrup Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

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