Sutton Ford

I recommend not only this place but this man, Marcus. We buy all of our cars here! Great service! Always great deals! They go the extra mile to make sure you have the car you want. buy all of our cars here! Great service! Always great deals! They go the extra mile to make sure you have the car you want. More

Marcus was great to work with. He was friendly, professional & knew his products. I would highly recommend him & the dealership to friends & family. It was a great experience. professional & knew his products. I would highly recommend him & the dealership to friends & family. It was a great experience. More

he help me an a friend buy a nice used car. he delivered it to us also. we thank him for his kindress. i will purchased again from marcus it to us also. we thank him for his kindress. i will purchased again from marcus More

The experience that I had was great, everything was explain to me in full detail. Mr. Green was a pleasant person and answer all of the questions that I had. I would purchase another vehicle from this explain to me in full detail. Mr. Green was a pleasant person and answer all of the questions that I had. I would purchase another vehicle from this dealership and saleman. More

Beware of extra charges added for items which should be optional. All new cars off the truck have #'s scratched on the windshield for which they try to charge you $400. Then there's another $1500 for "pain optional. All new cars off the truck have #'s scratched on the windshield for which they try to charge you $400. Then there's another $1500 for "paint protection". Beware.... you have been warned. There are other Ford dealers in the area that conduct business in a reputable manner. More

Run fast, and go elsewhere!! I am not one to blog or Run fast, and go elsewhere!! I am not one to blog or write reviews, but I felt compelled too, after my experience with this dealership. Please read Run fast, and go elsewhere!! I am not one to blog or write reviews, but I felt compelled too, after my experience with this dealership. Please read and consider going elsewhere. I had an issue where Sutton Ford fraudulently ran my credit, not once, but twice in two days. I went to the dealership as to inquire why they ran it without my permission. They had stated I applied on line with a 3rd party which they buy leads from. I Informed them I did no such thing, as I am currently applying for a mortgage. FRANK the "sales manger" stood up to me and tried to intimidate me, he stated " that unless I am conducting business, I need to leave." I then informed "I will be contacting the BBB & FTC," he then said "go ahead I don't care" There was no sympathy or accountability. No willingness to look into the issue, and definitely no willingness to resolve it. With that, just imagine if you have an issue with a purchase there. I called and placed a complaint with the Ford corporate offices, and they were more helpful. In short, I guess I was looking for a business to stand up and do the right thing when someone has such an issue, and just remove the inquires from my credit report. If this is the level of service that I received when fraud occured, I can only imagine how they treat their customers. You've been warned, this is not a stand up dealership at all. Please do not do business with Frank, he will try to intimidate you, till he gets his way. Go to another dealership.. So many more reputable Ford dealerships around More

I had been searching for a car for months after unexpectedly having my car totaled by a drunk driver. Needless to say from the start I was not too happy about needing a new vehicle. After dealing unexpectedly having my car totaled by a drunk driver. Needless to say from the start I was not too happy about needing a new vehicle. After dealing with a number of salesman at a number of dealerships I met Gonzalo Morales. Gonzalo was a nice change to the pushy-ness and slyness I was encountering with other salesmen. When buying a car you want to feel comfortable and come to your decisions on your own and Gonzalo allowed me to do that. We talked more about non-car stuff on the test drive and not once did I feel I was being smothered. Gonzalo was by far the best car salesman I have ever dealt with. Overall my experiences at Sutton Ford were fantastic! They were able to negotiate price and get me into my new used car with an excellent deal. If you are looking to buy a new car and are worried about being bullied or pressured into something you don't want, look no further, Gonzalo Morales at Sutton Ford is the man you need to see! Thank you again Gonzalo, I appreciate your help and all you were able to do for me. More

The sales people here are very well trained into using misleading language, they are very proficient in structuring deals to add costs and fees onto your contract that are not necessary, they are very goo misleading language, they are very proficient in structuring deals to add costs and fees onto your contract that are not necessary, they are very good at promising things that can't be delivered. They are very friendly when you walk in the door, but I really should have researched other dealerships before I signed with them. The first time they lied to me I should have left, but I didn't, I trusted what was being told to me and felt like they were giving me a good deal, but absolutely not. Two things to look for in your contract vin etchng (disguised as theft deterrent) and auto butler...which should be 2 optional purchases. (I believe another reviewer mentioned the vin etching as well). All I can say is that I have been very well educated on what to do then next time I purchase a car-and when I do purchase a car it will definitely not be with them. I feel like I am being bullied into doing business with them currently and that is a horrible way to feel when buying a car. More

DO NOT BUY FROM THIS DEALER!!!! We bought a mini van DO NOT BUY FROM THIS DEALER!!!! We bought a mini van from this dealer back in 3/2011. It was late at night when we finally took the van home and n DO NOT BUY FROM THIS DEALER!!!! We bought a mini van from this dealer back in 3/2011. It was late at night when we finally took the van home and noticed there was a message of all wheel drive disabled. Immediately the next morning we called the dealer to get this taken care of and were told to wait till the warranty kicks in and they will cover the co-pay (we were never told we had a copay). My husband being nice waited and called back once the warranty kicked in and left a message for the man we were working with. Well, we would call and everyone would avoid us and never call us back! My husband then brought the van in so nobody can avoid us! They told is they have a new manager and they have to have approval before they will take care of us. Once again said Manager was not in and will call us back. Well needless to say once again we left several messages and nobody would get back to us. Finally almost a year later we were told they will look at the van since the alternator was now bad. We brought the van in and they REFUSE to fix the all wheel drive!!! The service department said it was not under warranty! We also had to pay this co-pay, $100 per issue, that we were never made aware of! This dealership has to be the worst I have ever dealt with!! They supposedly fixed the alternator yet we are still having electrical problems and they want us to pay the $100 again for the same problem! I told the dealer when we brought the van back in January if the problem wasn't resolved I would be contacting BBB. The sales man said to contact the "manager" well it has been 6 months and once again nobody wants to return our calls and the service department will not fix the problem that should have been fixed in January! More

My wife found the car she wanted and I stopped in to purchase the vehicle. Our sales person was extremely nice and we reached an agreement on price. In writing. Final price. when the paperwork arrives t purchase the vehicle. Our sales person was extremely nice and we reached an agreement on price. In writing. Final price. when the paperwork arrives they have added several thousand dollars more for a car wash package and vin etching. I had written a check - which they had - but I refused to sign anything since the price was not the one we had agreed on. I went to talk to the Sales Manager Frank Pizzirulli and he instantly blamed the sales person and than would not honor the price agreed upon. At this point I said forget about the deal and now just give me back my downpayment. This became a huge fiasco with them saying that I had to wait for several days to clear and I said clear what? You have not sold me anything - just give the check back. They continued saying that it had already been deposited and that it would need to clear before they could give it to me. I just blew up. Clear? Clear what they had not given me anything. After an hour I finally got my check and left. I would never recommend this dealership to anyone. Go to any other dealership. More