Sutton Ford - Service Center

Great service at Sutton Every time I take my car into Sutton Ford the same thing happens. I get excellent service from the minute I walk in until the moment I leave. Every time I take my car into Sutton Ford the same thing happens. I get excellent service from the minute I walk in until the moment I leave. More

Top-Notch High Quality There is a family feel to this place. I always enjoy going there because of they are genuinely friendly and concerned about meeting my needs. There is a family feel to this place. I always enjoy going there because of they are genuinely friendly and concerned about meeting my needs. More

Jillian and Jamie were excellent to deal with Jamie was a very polite person to deal with he answered all my questions regarding my vehicle. I would highly recommend sutton ford for all service wo Jamie was a very polite person to deal with he answered all my questions regarding my vehicle. I would highly recommend sutton ford for all service work. More

Service Center Great Communication not so great Brought my car in again for the auto butler.Was greeted promptly at my 11:00 am appointment time. After a short wait I was given a ride home. At 2:00p Brought my car in again for the auto butler.Was greeted promptly at my 11:00 am appointment time. After a short wait I was given a ride home. At 2:00pm got a call car was done. I asked for a ride was told driver would call when he was leaving. So I waited and waited. At 5 I called was told I was next. So I waited again. Called again at 6 was told again I was next. Driver arrived at 6:30 I picked up my car at 7:00. My 3 hour service turned out to be an 8 hour job ruining my entire day. Had l gotten a call they were having a problem I could have paid someone to drive me instead of sitting the entire day. This same lack of communication happened on a previous visit when my car sat the entire day waiting for a recall issue that they didn't have what they needed to do the job. That's two occasions I wasted my entire days waiting for calls that never came. This seems like a total disregard of the customer total disrespect. My time is worth something to me not to sit waiting. If I could get the work elsewhere i would. I know the response is going to be unexpected things happened but doesn't help me a bit. More

Tire Replacement My car was towed to the dealership due to a tire that exploded in my garage! Jillian was courteous, empathetic and efficient. She handled the matte My car was towed to the dealership due to a tire that exploded in my garage! Jillian was courteous, empathetic and efficient. She handled the matter with expertise and I was pleased with her service. More

Great Because I always get great service and the staff is knowledgeable, professional helpful and really nice. I would recommend this dealership to family Because I always get great service and the staff is knowledgeable, professional helpful and really nice. I would recommend this dealership to family and friends. More

Melissa was very kind and professional. Service was great Great service was a little long but I was so comfortable I could have waited longer. Thanks for the free water never had that happen before Great service was a little long but I was so comfortable I could have waited longer. Thanks for the free water never had that happen before More

Awesome I've been a customer of Ford for more than 10 years, through the years improvement for customer service has been phenomenal.keep up the good service. I've been a customer of Ford for more than 10 years, through the years improvement for customer service has been phenomenal.keep up the good service. More

Had service done I have always enjoyed my visits there have bought 2 cars and depending on price could buy another so my wife and I will return possibly looking at the I have always enjoyed my visits there have bought 2 cars and depending on price could buy another so my wife and I will return possibly looking at the Lincoln More

Great service great place to have your car work on great people nice place to buy a new car have bought 3 car from sutton Ford service great place to have your car work on great people nice place to buy a new car have bought 3 car from sutton Ford More