Sweis INFINITI of Merrillville

Feb 5: I emailed requesting the e-price and received a prompt quote of $29,495. (Have email. No Protection Plan mentioned) Feb 6: Michael sent requested videos the next morning; I loved the car. I asked prompt quote of $29,495. (Have email. No Protection Plan mentioned) Feb 6: Michael sent requested videos the next morning; I loved the car. I asked for an out-the-door figure and explained I’m in Gallatin, TN and would either pay for shipping or drive to pick it up. Evening Feb 6: I received the proposal, which included a $2,000 “Protection Plan.” I immediately asked for it to be removed. Michael said he would work with management to remove it on Feb 7 - next morning. Feb 7: I was told the Protection Plan could not be removed because the “deal wouldn’t make sense.” Both Michael and Anthony stated I could decline the plan, but the dealership could decline the sale if it didn’t make sense. Evening Feb 7: They sold the car a few hours after me pleading for them to remove the protection plan. They posted the sale on social media. My concern is simple: if the vehicle is advertised and quoted at $29,495, it shouldn’t be assumed every buyer will accept a $2,000 add-on—especially since I clearly stated “no add-ons” in my initial communication (where I provided my name/address for the order). I have EVERYTHING documented. I’m just trying to purchase a reliable, low-mile vehicle as my daughter graduates in May and will be in college this fall, and I’ll be traveling often to visit her. Lets talk about it and make a difference: https://www.facebook.com/share/p/1FenXGsFPU/ More

Heads up: the online price wasn’t honored. A 2025 BMW 2 Series was listed for $29,495, but the buyer’s order included a mandatory $2,000 Protection Plan. I asked to remove the optional plan an A 2025 BMW 2 Series was listed for $29,495, but the buyer’s order included a mandatory $2,000 Protection Plan. I asked to remove the optional plan and was told the deal “wouldn’t make sense” without it, and they refused to proceed. This is not transparent pricing. I have all communication in writing. More

Thank you Milos and MJ for your professionalism and compassion. I was able to get the vehicle I wanted and my daughter is very happy. The car is great! compassion. I was able to get the vehicle I wanted and my daughter is very happy. The car is great! More

Went to look at QX50 and potentially a 2nd car. Worked with sales rep and ended up buying the vehicles. We determined the next day that the sales rep had changed the deal by including some warran Worked with sales rep and ended up buying the vehicles. We determined the next day that the sales rep had changed the deal by including some warranty packages we specifically didnt want. The deal left a very bad taste in our mouth. I reached out and finally got a hold of the sales manager MJ. He saved the day and corrected the issues. Very much appreciate his attention, reaching out and taking steps to make things right. What initially felt like a sour transaction, now feels very good. We are happy with the cars also. Thank you MJ! More

Katrina was great sales rep, MO the finance manager was even better, thanks for service. even better, thanks for service. More

looked at a qx50 when discussing cost salesmen tried to add almost $2000 joining infinity plan. It took at least a dozen times of saying No before they stopped talking about it. Then said there was a manda add almost $2000 joining infinity plan. It took at least a dozen times of saying No before they stopped talking about it. Then said there was a mandatory $500 charge for etching the numbers in the car. We said we did not want that, and they said it was mandatory What a bunch of xx. Will not purchase a car from here or recommend anyone else to. More

Great experience! The only drawback is they didn't put gas in the car. It's the first time I've ever purchased a car and the dealership didn't fill it up with gas The only drawback is they didn't put gas in the car. It's the first time I've ever purchased a car and the dealership didn't fill it up with gas More

Go see Daniel! He's Helpful and full of compassion. Will get the job done! He's Helpful and full of compassion. Will get the job done! More

Daniel Cuyun at Patriot was able to get me into the vehicle I wanted at a cost that that I could work with. vehicle I wanted at a cost that that I could work with. More