Ted Britt Chevrolet

Mr Pagnotta was extremely awesome in all regards. For almost my adult life, I have brought foreign cars. Due to the knowledge and expertise of Mr Pagnotta, I was convinced that a Chevrolet was the ch For almost my adult life, I have brought foreign cars. Due to the knowledge and expertise of Mr Pagnotta, I was convinced that a Chevrolet was the choice for me. The workmanship and dependability was superbly conveyed, and he got the vehicle that made me look twice. More

Time for a new truck after a decade with the old Chevy. I was vacillating over purchasing a new Chevrolet 2500 Diesel or a Ford Super Duty F250. I had all but made my mind up to go with the Ford as they se I was vacillating over purchasing a new Chevrolet 2500 Diesel or a Ford Super Duty F250. I had all but made my mind up to go with the Ford as they seemed to have a little more going in the way of features and it seemed I would be able to work the price more since there were more of them available. I walked onto the lot at Ted Britt Chevrolet and Anthony showed me the truck that ended up being the one for me. He was very helpful and knew how to listen to what I wanted. After leaving to go home and think about it, I came back the next day and made the purchase. It is a great place to buy the truck. I hope the relationship continues with the service that they will be providing for the truck over the next decade! More

WOW! GM and Ted Britt are awesome! My service advisor was very helpful and took time to explain what was needed and what would be done. I left my keys there and they were put someplace My service advisor was very helpful and took time to explain what was needed and what would be done. I left my keys there and they were put someplace safe until I came back to get them. I don't know what happened but my experience with GM and this dealer has become pleasurable. So far, I LOVE TB4L! More

DO NOT TAKE YOUR CHEVY TO TED BRITT FOR SERVICE! UPDATE: Received a lame voice mail at 10:30 am from Brent at Ted Britt Chevrolet stating "Sorry I was not able to make it at 8 am this morning, was h UPDATE: Received a lame voice mail at 10:30 am from Brent at Ted Britt Chevrolet stating "Sorry I was not able to make it at 8 am this morning, was here by 9. Had an emergency late night/early morning, first time I could get away so give me a call. Would like talk to you and schedule all this. Normally don't work on Saturday. Monday is my last day." So, when the Business Manager routinely responds to these Yelp reviews saying "Customer service is our top priority at Ted Britt", clearly this is NOT true! Now I understand why Ted Britt has only a 74% customer service rating on DealerRater.com and doesn't even show up on the top 12 list for my zip code! #################################################### I made an 8 am appointment for this morning, Saturday, 11/28/15, with the Ted Britt Service Manager/Sterling, Brent Anderson, early this week since the service rep I was trying to deal with was talking in circles. The purpose of the appointment was to work on a Chevy Malibu 2011 recall notice I received from GM (seat belt issue) and to have other service done on my car. (This is the 2nd Chevy I have purchased from this dealer.) I got up at 5:30 am and arrived at 7:55 am, was the first person there and asked to speak to Brent. I spoke to someone named Spencer (who had a hard time explaining his role...something about being the coordinator between sales and service) told me that Brent doesn't work on Saturdays and that, as of Monday, Brent does work there anymore. I told Spencer that my appointment was with Brent and I wanted to know where he was. Spencer said he didn't have Brent's cell phone number but would speak with Jason, the General Manager of Ted Britt Chevy in Sterling. Spencer disappeared for 5 minutes, came back and said that Jason was trying to reach Brent. I was getting irritated since it was already 8:15 am and I explained to Spencer that I was already on the edge of never purchasing any more Chevys and that he was helping me make up my mind. Spencer's reply was "there's nothing I can do". My response was that if there was nothing he could do and he is supposed to be the coordinator between sales and service that he was in the wrong job. Spencer disappeared again to go talk to Jason. (Please note that Spencer NEVER apologized for the inconvenience or offered to deal with my service issues!) While Spencer was gone the 2nd time, a female service rep came up to me, asked for my keys since she wanted to move my car. I refused to give her my keys and, instead, got my things, took the plastic and foot paper out of my car and drove off. DO NOT...and I repeat...DO NOT even consider taking your car into this dealership for any kind of service (even GM recalls). I dealt with this dealership when they were Sterling Chevrolet and ever since they were purchased by Ted Britt, dealing with them has been horrific! Unless you're someone who enjoys being handled completely unprofessionally (especially if you're a woman), do your research and find an automotive repair company who actually knows what they're doing and cares about their customers. More

Buying 2016 Sonic RS Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" wh Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" which was very refreshing to have someone working for me and what I wanted, versus what they wanted. Then when we were ready he was flexible and helped in every aspect to make the buying experience as easy as possible and helped us through the setup of the car systems. The dealership also worked with us to get us the value for our trade-in that made sense. Overall a great experience! We also had our small dog with us and Hook and the team we very nice to him and allowed us to get through the process in good time. Thanks Hook, Jim Rubin and team! More

Mas Hill was wonderful!! Mas helped me feel comfortable buying my first SUV, and buying a car the first time by myself. He was patient and clear and very friendly. I would sen Mas helped me feel comfortable buying my first SUV, and buying a car the first time by myself. He was patient and clear and very friendly. I would send anyone I know to go see him. Jim in the finance department was also very nice, though I felt initially when his coworker was explaining the extended warranty she made me feel like I HAD to get it which I didn't like very much. More

Worst buying experience ever! I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet listing and price offers of other dealers in area for same exact car. They said I had to come in to receive their best competitive price - Right....... Traveled over one hour to get there to take test drive. Car was exactly what I wanted, but when I asked to get a price, the Sale's Manager (Angel) said he would provide me with their best price only if I was willing to buy that day or leave a deposit. I told him, I could not as I wanted to bring my wife to see the car first. I said I would still like to have their best offer as I had pricing from other dealers. He told me to give him the other dealer prices and that they would probably change it when I went back. I felt it important Ted Britt give me their best offer without me sharing information I had gotten from other dealers. They begrudgingly made me and offer but made me wait for over an hour. During that time the salesman left me and went to dinner. I was finally confronted by Angel who told me it would cost me over $100/month more then Country and Manassas Chevrolet's offers I got over the phone and by going to their dealerships without any of the hassle or trying to make me stay at the dealership. I told Angel that there had to be something wrong with the price, but he retorted, "go speak to the Salesman and work it out with him". I left. Next day I went to Country Chevrolet as they had the exact car in stock and purchased the car. They lived up to everything we discussed and held the car for a week as sold until I could get my wife to see the car. From my stand point, Ted Britt provided me with one of the worst customer sale's experiences I have had in buying a new car. Being I lease/upgrade my car every 3 years, they are the one's that make buying a new car like going to the dentist - painful. PS - never got a follow up phone call from the salesperson as to why I left before he got back from dinner. More

Friendly, fair and fast What can we say....it was a great experience and we will be back!! We were treated fairly and they made us feel welcome and comfortable. What can we say....it was a great experience and we will be back!! We were treated fairly and they made us feel welcome and comfortable. More

A+ all the way Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. I have never had a deal go so smoothly or quickly from selecting the vehicle to signing the papers in 20 years of buying cars. I have already started spreading the word with my friends and coworkers, all of whom love my new car. I cannot say thank you enough. This is my first brand new car and I am having a great time driving my 2015 Chevy Trax. More

Fantastic Experience! If your looking for a Chevy Volt these guys know their stuff. I negotiated my deal via txt before stepping foot in the dealer. I was able to get what If your looking for a Chevy Volt these guys know their stuff. I negotiated my deal via txt before stepping foot in the dealer. I was able to get what I consider a very good deal on a new loaded 2015 Volt. My salesman, Mas Hill, knew the features of the volt which is refreshing compared to other Chevy dealers I have visited. As requested I was picked up at the local Metro right on time. The entire purchasing process took about three hours. I did have prepared financing which saved some paperwork. Overall, an honest dealer who treated me fair. Ensure you do your homework before going into any dealer to save yourself some money. More