Ted Britt Chevrolet

Water pump failure on 2007 Saturn Outlook On the night of Friday 6 Feb. 2015 after taking wife out for her birthday all heck broke out with my 2007 Saturn Outlook. Smoke coming from under the On the night of Friday 6 Feb. 2015 after taking wife out for her birthday all heck broke out with my 2007 Saturn Outlook. Smoke coming from under the hood and all of the idiot lights coming on. Didn't know what to think. Managed to drive into Our Lady of Hope Catholic Church parking lot and called AAA. Forgot that I have On-Star. Tow truck driver was there pretty quick and although Va. Tire & Auto was less than 150 yds from me I chose to have the vehicle to be towed to Ted Britt Chevrolet. Saturday morning Chris Thomas called me and told me that he had the vehicle in the shop and wanted to get and okay to repair which was water pump failure and the cost was $1,100 (mostly labor). He asked me do I have an extended warranty on the vehicle and the answer was no. However, ultimately I remembered that GM extended the warranty on the water pump (received a letter from GM in June 2013 on the issue) on the Saturn, Encore & Acadia for 10 years or 120K which ever 1st. Chris called GM and they said they would cover the cost. Chris is the last of the Saturn Service Reps and has been great at solving problems and getting things done. This is also a reflection of Ted Britt Chevrolet and it's staff. Thanks Chris for taking care of the problem. Oh yes the vehicle was ready the following Monday. I have had this vehicle since Feb. 2008 and it has only been serviced by Saturn, Sterling Chevrolet and Ted Britt Chevrolet, but the best has been Ted Britt. More

Very kind and respectful Tom was very kind when working with us and helped us to get a great deal on our new truck. He was very knowledge able about the process and was able t Tom was very kind when working with us and helped us to get a great deal on our new truck. He was very knowledge able about the process and was able to answer all of our questions. More

Very happy trade and purchase experience Very happy with our trade and purchase experience at Ted Britt Chevrolet. Our sales consultant James Nystrom is a true professional, a pleasure to wor Very happy with our trade and purchase experience at Ted Britt Chevrolet. Our sales consultant James Nystrom is a true professional, a pleasure to work with. We first communicated via email and phone and made an initial trip just for a test drive. James respected how we wanted to proceed with this and didn't pressure us to deal before we were ready. He and his manager Angel worked with us to meet the financial goals we had in mind for the transaction, we felt we received a fair deal that worked for us. Donald Kim was also great.... we already had an approved loan from our credit union that I didn't feel he could beat, but he did! So that also worked out well for us. Overall we are very happy with Ted Britt Chevrolet and will likely be visiting them in a few years when we are ready to replace our Chevy Malibu. More

Outstanding AGAIN! I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has won my business. More

I couldn't ask for more. I knew Angel Gammons from when I purchased my last vehicle, he was great at finding exactly what i wanted then, still great now. Angel was my sales ma I knew Angel Gammons from when I purchased my last vehicle, he was great at finding exactly what i wanted then, still great now. Angel was my sales manager, James Nystrom was my salesperson. He helped me figure out exactly what I wanted, and retained a great attitude even when my daughter started throwing a huge fit. Donald Kim rounded out our great experience during the finance part, he explained all of the warranties and helped us figure out the ones that would best suit our needs. I cannot recommend these gentlemen highly enough. More

Tom Sheilds was AMAZING!! We had an excellent experience purchasing a Chevy Avalon yesterday at the Ted Britt Sterling Dealership. Tom Sheilds was our salesperson and was incre We had an excellent experience purchasing a Chevy Avalon yesterday at the Ted Britt Sterling Dealership. Tom Sheilds was our salesperson and was incredible! He was very honest and truly genuine! Thank you Tom and thank you Tom Britt Chevrolet for hiring him! :-) More

Quick and Easy From the moment I walked on the lot, the staff was there to see that my every need was met. There was NO pressure to buy and they made sure that ever From the moment I walked on the lot, the staff was there to see that my every need was met. There was NO pressure to buy and they made sure that every question I had was answered. This was not the first Chevy dealership I visited to buy this vehicle, but it was the last! The salesman Mas was very professional, courteous and honest. I highly recommend this dealership over all the others I visited in the area. Thanks! More

Great Price and Overall Experience I worked with Anthony in Sales, Angel in Management and Omar in Finance and all of these gentlemen were exceptional to work with. They worked well tog I worked with Anthony in Sales, Angel in Management and Omar in Finance and all of these gentlemen were exceptional to work with. They worked well together as a very formidable sales team. I like to do most of my research, negotiations via the internet. Throughout the negotiation, they were all very patient and helpful. No mater the deal from other dealerships, this Sales Team was able to beat all other deals. Always looking to save me money... I had a great finance rate through USAA, but Omar found me an even better rate. I encourage anyone looking to buy a Chevy to give these gentleman a chance. You will not be dissatisfied. More

James Nystrom & Omar Hernandez were GREAT!! James and Omar were great. James even came in on his day off to help me with picking up my car. I would Highly recommend these guys!! James and Omar were great. James even came in on his day off to help me with picking up my car. I would Highly recommend these guys!! More

Stay away from this dishonest dealership. I live just down the street from this dealer and really wanted to give them my business when I was shopping for my 2014 Silverado in November. They h I live just down the street from this dealer and really wanted to give them my business when I was shopping for my 2014 Silverado in November. They had a great selection of trucks with models and features that I wanted. However, in light of my recent experience I cannot recommed this dealer. It had nothing to do with the final price of the truck. Their business practices raised a lot of red flags for the following reasons: I went there with financing in place from my credit union. Also had my Costco and Credit Union supplier discount authorization numbers. According to the Costco auto program, they are supposed to show me the sheet for that particualar VIN and the Costco pricing. The Sales manager refused to show me the details. I also requested a breakdown of the discounts and rebates off the MSRP. Again they refused, trying to add back in the freight when it was already part of the MSRP. I had no choice regarding the spray in bed liner. The sales manager said that 90% of customers wanted it which is why they do it to 90% of their trucks. That dealer installed option is $800. Well, I could go down the street and get a Line-X spray on liner for $500 with a lifetime gaurantee. It is thicker and much better quality. Finally the deal breaker and their most dishonest act was the paperwork. All I needed was a Purchase Order to take to my credit Union to issue the check. Well they wanted me to sign their credit app stating that it was part of the Patriot Act. Thankfully I was aware of this scam. There is no such law that requires you to fill out this document. I was not applying for financing through the dealer. They wanted me to complete this doc so they can run my credit to multiple banks, well I'm not stupid. I don't want 7+ hard inquiries on my credit report when it's not needed. Two days later, I ended up purchasing a 2014 High Country from a competing dealer. Make sure you do your research!! More